S2740Lb - does not light

* What is the serial number of 20-digit alphanumeric monitor?  CN-0P7D0G-74261-314-08GL
* What is the revision number (A00, A01, etc.)?  A01

* Brief description of the problem monitor?

This monitor was purchased directly from Dell and has been used for a while (~ 6 months) before being stored and then moved to a new location.  When I tried to implement the system at the new location, the monitor did not turn on.  When I plug the power adapter in the power outlet, the green light turns on, but when I plug the power connector in the light on the AC adapter monitor turns off.  The monitor will power any.  I tried a second adapter and also used 3 different cords from wall to adapter that I had, but the behavior is the same - so quite clear the monitor is the question.

Are there common issues that would cause the screen itself to short-circuit the power input like that?  I'm debating taking the back cover of the monitor to see if the connection plate where the monitor connections might have moved and is causing the problem?  Any other suggestions?

Thank you very much.

 

Manufactured 01/04/13. Is still under warranty through 04/01/16. Enter the service tag number here to check the status of the guarantee. Right, green adaptor LED must remain lit when plugged into the monitor. Remove the rear panel would void any remaining warranty. I would simply get the Exchange monitor if the warranty is still good.
* Back to the top of this Forum to monitor
Open the monitor "FAQ".
* Open the "monitor warranty and replacement instructions.

Tags: Dell Peripherals

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