Safe mode disabled AV security suite

My computer is infected as a result of security AV.  the instructions I found on this site said to re-boot in safe mode to remove the virus using anti-virus software.  In my view, that this av security suite disabled safe mode, so I am not able to detect and remove the virus.  Any suggestions?

Acer Aspire with Vista

Thank you very much for your help!

Thank you very much for your answer.  However, I found a simple solution.

In my view, that the ransomeware on AV had disabled the safe mode.  Then when I pressed F8 and select Safe Mode option, the computer should boot into normal mode.  However, after you press F8, once again, I have selected to "restore" which has scanned the hard drive, stated he was clean and then it has started in safe mode.  Perhaps without going through the Safe Mode option regularly infected by the Suite AV.  Once in safe mode, I was able to remove the ransomeware with Malwearbytes Anti-Malware.

Thanks for your reply.  I appreciate your response!

Tags: Windows

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