Samsung Galaxy S3 does not connect to the DELL laptop

Hello

I use the operating system Windows 7 Home Premium 64 - bit with the Intel processor i5-2450 M CPU @2.50 GHz. recently the past 4 months, I have observed that Samsung Galaxy S3 does not connect to the Dell laptop

We could not see the content of Samsung Mobile in the PC. No Popup message is coming

I tried the options below

1. connected with different cable to the laptop, the original cable

2. try with Samsung Kies

Can you please help us in this regard that I wasn't sure if the drivers problem.

We have seen the error in the mobile below.

"Could not find the software on your computer that can recognize your device.service Pack 3, Windows Media Player, version 10 or greater, for Android File Transfer for MAC OS or Windows XP must be installed.

You can download and install Kies on your http://www.samsung.com/kies computer to synchronize with your device data, back up the data and upgarde your device (Windows and Mac OS are supported). »

I use Windows 7 and Media player version 12.0.7601.18150.hence was not, of course, why the Samsung Galaxy S3 does not connect to the DELL laptop

Thank you

Kalyan

Hi Kalyan,

From my research, this error message indicates that you have an old version of Samsung drivers installed on the computer.

Several clients are faced with this question after that they have updated the version of Android to 4.3, but the version of the driver is not updated.

I suggest you uninstall all traces of Samsung is installed in the list programs and then reinstall the device drivers Samsung from the link provided in the previous post.

To uninstall a program see the link below.

Uninstall or change a program

Once you uninstall programs related to Samsung download and install the drivers for Samsung devices.

Tags: Windows

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