Sansa e250r restarts constantly

I read a lot of posts on the Sansa E250 reboot constantly and have read that installing the new firmware should take care of this.  My computer does not recognize my Sansa because my Sansa will show the first screen (Sansa), but when he goes to the second screen (Sansa Rhapsody) it freezes and restarts continuously.  I have reset the firmware by following some instructions I read on a forum: with the system off, hover over the hold button, press and hold the record key, connect to computer, release the button the recorder, drag the downloaded firmware (for my Sansa E250R I found only version 1.0.2.165) to 16 MB icon in the my computer tab, then I unplugged my Sansa and it says that the firmware has been installed successfully but the player has restarted and went into the same restart mode.  So the update of the firmware does not seem to do the trick, does anyone have any additional info that could solve this problem?  I would like to call Tech Support, but I am currently in England and cannot remind States and have not found a number of tech UK.  I need this MP3 player like you wouldn't believe.  Any help would be greatly appreciated.


Tags: SanDisk Sansa

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