Satelite A660 broken HDD - how to get it back after warranty repair?

Hi all

Two weeks ago, I bought the Toshiba (satellite A660) computer and it broke after 10 days of use. I gave it to the point of service and they told me that the hard drive is broken and only thing they can do is to replace it again. I asked them what happened with my old drive because I have some important files on this subject and I need them back. So they said they can't give it to me because they have to send it back to the producer. Is it possible for me to recover my old hard drive? Maybe someone knows where they send these broken drives and maybe I could write directly to this place?

Thanks a lot for all the replies.

Hello

I think that you will not get the disc HARD broken back because you have a new HARD drive as a replacement.
I guess that the ASP must follow certain service policies and possibly any broken parts must be sent to the laptop or the part manufacturing.

With regard to the files on the drive HARD;
Well, you should back up all data before sending the laptop to the service. I think this is mentioned in all the manuals of all computer/laptop manufactuers...

However I doubt that you would be able to retrieve the data from the old HARD drive (if you have this old HDD) because it was already broken
In most cases, it is not possible or it is a very expensive procedure to back up data from broken hard drives.

Anyway... in my opinion has nothing to make :(

Tags: Toshiba

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