Satellite 5105-S702 Touch ED error during the startup process

When I start my Satellite 5105 - S702 laptop with the v8.4.0.24 of antivirus from Computer Associates (CA) software is turned on, I get the following at the end of the boot process error message:

Error affected

Recovery of the THotkey failed. "
Part took place - TouchED.exe - (THotkeyFindProc)
Function failed - FindWindow)
Error code: 0 x 00031402, 0x00000002

However, when I disable the CA antivirus software and restart the laptop, I don't get the error message.

Thus, it would seem that the CA AntiVirus software causes this error message.

Would be grateful if someone could give advice if they have this problem with this laptop model, or the Satellite 5105-S701, or European equivalent model 5100-603, and how they have rectified it.

Thank you

AlanCB

Hello

I agree with you.
In my view the installed (CA) anti-virus software is not fully compatible with the Toshiba Hotkey Utility or the software anti-virus doesn't recognize properly and can not handle.

CA anti-virus does not for me but maybe you could set some parameters to ignore the Hotkey Utility from Toshiba.

Maybe it helps if not I recommend you contact Computer Associates support team.

Tags: Toshiba

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