Satellite A100-311 changed PA-number / series & VirtualSound prob. after repair

Hello
My SATELLITE A100-311/PSAA9E-11L047GR has been in a repair under warranty by a Toshiba service partner.
They said they changed the motherboard. The reason is, there not the Bios boot (5.20), which is actually on the Board, too.
My problem is that I want to update the driver VirtualSound, but the installation routine fails with the message that my Toshiba laptop does not support no matter what VirtualSound. He was even preinstalled, as I bought...
If I was going to check the type of systemboard that they have installed. I used the Toshiba tool that shows any kind of material, driver etc. that exist.
I did as the nr PSAA9E-11L047GR expected. is now a PSB10U-SA10ES1. Also the serial number is like a standard: "12345678901234567" and not my actual serial number. If I go to look for any driver, bios, or h.e. on basis of this rating, of course it is not properly entered.
I have contact service engineer and he assures me that they replaced the Board with the same kind of room and wrote good "DMI" (?) on the new Board of Directors. His response was that I need to run the recovery procedure, but I do not believe that this will change anything.

My questions are:
That is, the system shows me such a serial number and the number of PA?
I trust the service engineer the label under the laptop beyond important for me, for example. by making updates?
And why is the message that my Toshiba laptop does not support any VirtualSound?

Thanks for the help!

Post edited by: fouben

Hello

DMI information is stored on the system board and the DMI string contains, among other things, the model number of the system.
If the number is wrong and does not correspond with the recovery CD then you will not be able to install the recovery CD.

So I advise to use your old recovery CD. If this will not work, you can contact ASP guys and tell them about this problem

Tags: Toshiba

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