Satellite A300-M01 - fingerprint - cannot open the sensor with Win XP

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  Hello, I am very new to the forums so I apologize in advance if I don't give all the necessary accurate information in this thread.

  I have a Toshiba U405-S2833 and it came with the TrueSuite Access Fingerprint Software.

  I downloaded an update a few days ago, but I don't remember if it's for Vista or Toshiba. Since then, my fingerprints were all removed from the system, and when I try re - save, I get this error message "error: could not open the sensor" I can't find the material to fix the sensor manually without going through the TrueSuite software.

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  I am also having the same problem.

  My boss uses a Satellite U405-2628 fingerprinting and with the sensor TrueSuite Access Manager. It worked fine, then I updated windows and it has stopped working. I was on the updates and noticed an update of TrueSuite and thought that maybe that was messed up things.

  Then there were other issues that went past me locked out of the machine (anti-virus and loss of relationship with the field... also my fault). So I decided to wipe the machine and install fresh Vista.

  I installed everything but the TrueSuite software still not able to open the sensor. After hitting my head on it, I decided enough was enough and I restored it using Toshiba recovery disks.

  It took a few hours and here I am logged in as administrator and the TrueSuite software still cannot open the sensor. I don't know what I can do, since it is to return to the factory settings.

  As the above poster said, HELP!

  Thank you.

  ... a little later...

  Well, I managed to do work, and this can be useful for some people out there since I found no easy answers. I can't guarantee anything, and it's really complicated... so here go us.

  First, I downloaded the latest update from Toshiba (util_fingerprint_27460A.exe) and nothing has worked.
  Then I uninstalled the sensor since (click right, uninstalled) Device Manager to uninstall the driver as well (it should invite you to do so)
  Then, still in the Device Manager, I scanned for new hardware and it came with my sensor. I said to look for drivers and when he could not find, I think it gave me an option for windows search for an answer... or something like that. He came back with a link to Authentec (www.authentec.com/win7update/w7wbf32.exe, I think). So I downloaded that and installed. He rose through the device under "Biometric devices" then before... I think it's under the "Personall security device" or something like that. But alas, still no luck. So I uninstalled all the device from the Device Manager (taking care of uninstalling the driver as well) and of the TrueSuite software. Then came the break I was looking for.

  Online research I came across this page... http://members.driverguide.com/driver/detail.php?action=download&driverid=1194755. I had the chance before to DriverGuide.com so I thought what the heck. It is a driver of HP for the same sensor and it is dated 2006. So I downloaded and installed. Still nothing...

  Disgusted, I thought, well let's try to install util_fingerprint_27460A.exe on top of that. So I did, restarted and I couldn't believe my eyes when he said to connect and register fingerprints not seriously. And so I did. I hope this helps people, I don't really know how the sensor I so messed up, but I'm glad it worked.

  Yet one thing... and this may be important. When I took TrueSuite first after doing all this, he told me that the storage of fingerprints was full... or something in that sense. So I clicked the button remove all traces of fingers button and it I would like to register my fingerprints. I'm starting to wonder if that was all I had to do in the first place... Guess I'll never know.

  Good luck.

  Post edited by: rewind22x

• Re: Truesuite to open the sensor

  Just installed the update of truesuite and BIOS update.

  "Now when try to install truesuite get error message = to: cannot open the sensor" can someone help please. I thank in advance.

  Hello

  I found an old similar subject NET.
  I put t know if this can help but check it anyway - http://forums.computers.toshiba-europe.com/forums/thread.jspa?messageID=143593

  Have you tried to clean up the database of fingerprints?