Satellite A350 - 22Q - BIOS update crashed

I have a big problem because of Toshiba update official Bios for the A350 models.

After downloading & unpacking of the Bios Update WinPhlash just started upgrading the Bios without PROMPTING. This is NOT acceptable! After 10 seconds or if the laptop froze just straight up. Stayed that way for 3 minutes or more. The only way to turn it off was by removing the power cord & battery. Cranking up again gave me nothing but black screen.

I tried various recovery options, for the most part Phoenix crisis disk Build. But unfortunately no luck.

Calling customer service of Toshiba (Netherlands) is not really useful at all. Tell me a bios update is not a smart thing to do. My answer-> then why you put it on your website and an update of the BIOS is sometimes necessary for the upgrade of the machine. After that the guys asked me to send the laptop to a notoriously bad service center (for laptops) DYNAFIX. Of course I wouldn't do this if I don't want my laptop is still more damaged.

Now I probably have to replace the BIOS chip. It will cost me my own tithe that my laptop is no longer guaranteed.

I'm very angry at Toshiba to put such a method of updating the dangerous bios on their website. I am an advanced user and rarely have questions, that I can't fix on my own. BIOS updates must be made in the DOS environment, not with WinPhlash Windows.

If Toshiba or anyone who believes that it was my mistake, by all means try it yourself. Also google the problem, you will see tons of users of Toshiba laptops posted on the forums with this problem of WinPhlash.

Please Toshiba, remove or change the bios update and find a solution for the customer to chip away at. I'll be happy to hear from you with a solution.

Hey Buddy,

I'm sorry to hear that, but I must say this can happen from time to time. Nobody is perfect, also no perfect software. But may I ask why you updated the BIOS?

Of course, in some cases, it might be necessary, but to be honest, if everything worked correctly in the past and you didn t have any problem I n t see a reason to make such update. Your laptop will not work faster with the new version of the BIOS, it s a little bug fixing but that doesn t mean that each update of the BIOS needs to be done because nobody uses really all the functions of the laptop.
As is the saying: never touch a running system! ;)

If you make an update of the BIOS, check the following things before:
-Disable the antivirus and firewall
-Close all running programs
-Make sure that you are logged on as an administrator
-Unzip all files from zip archive

I made such a function BIOS update Windows 5 times now and everything worked and no problems at all. Update was made in a few minutes and laptop restarted correctly. After updating the BIOS that I loaded the default settings to ensure that the new BIOS settings are correct.

In any case, now it s too late and your only option is to reflash the ROM module as MannerhagenVPO has already written. This can be done a service allowed because they have special tools for this case and specially designed for this model of laptop. With these tools, they can recover the BIOS and bring your laptop to life.

Then get in touch with the guy and ask for help. They can help you get rid of this problem.
Moreover, I don't see a reason why Toshiba should remove this BIOS update. All updates will be pre-tested if they work or not. Also from my own experience, I can say that the updates are always ok and don t causing problems.

I think that you you will find similar discussions on failure update BIOS when using Google, but who cares? Can you tell us that these users quite correct (closed antivirus, firewall, etc.). I doubt that
The next point is that you will also find these Google results if you search for other models from other manufacturers of portable computers. This isn't a matter of Toshiba, it s in general risk of update of the BIOS and no one can give you a guarantee that this update will be correctly. :)

Good day!

Tags: Toshiba

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    This should trigger yellow alarms in our minds.

    + "Human error is inherent in man, and it is not possible to eradicate. It will be displayed always, sooner or later"(Prof. James Reason). +

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    {color: #0000ff} * BEEEEEEEEEEEEP... BEEEP... ... BEEEEP * {color}

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    * (3) * I haven't looked above for how to make a backup of the BIOS to restore must anything deceive you.

    * (4) * let Toshiba lead me to a path that I didn't walk, just because of their supply of 'increased functionality.

    * (5) * Beleave in Toshiba when they said "relatively simple operation and can be performed by the most competent computer users"... they never said it is infallible. "."

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    {color: #0000ff} * "what went wrong?" * {color}

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    First thing, I discovered that there is another Toshiba search engine called "askiris" ([http://askiris.toshiba.com]) and I looked to see if, for any chance I could get the old BIOS 1.20 version which was installed at the origin of this machine.

    And I found something... VERY interesting:

    Bq. {color: #800080} * of: *------{color} {color: #800080} * ACPI BIOS Flash version 1.10 for Satellite 1410/1415/2410 *------{color} {color: #800080} * bios for these models. SHUT UP. Downloads. DL. 289838 289838 105481 ACPI BIOS Flash version 1.10 for Satellite 1410/1415/2410. 2002-10 - 04 105589... *------{color} {color: #800080} * published 04/10/02 *------{color} {color: #800080} * of: *------{color} {color: #800080} * ACPI Flash BIOS version 1.40 for Satellite 1410/1415/2410/2415 *------{color} {color: #800080} * FDD Version 1.30 shut UP. Downloads. DL. 357972 357972 105481 ACPI BIOS Flash version 1.40 for Satellite 1410/1415/2410/2415. 2003-01 - 31 105589 PUB... *------{color} {color: #800080} * published on 31/01/03 | Rating: *------{color} {color: #800080} * of: *------{color} {color: #800080} * ACPI BIOS Flash version 1.20 for Satellite 1410/2410 *------{color} {color: #800080} * error message when the BIOS TAIS. Downloads. DL. 305240 305240 105481 ACPI BIOS Flash version 1.20 for Satellite 1410/2410. 2002-11 - 01 105589 PUB... *------{color} {color: #800080} * published 01/11/02 | Rating: *------{color} {color: #800080} * of: *------{color} {color: #800080} * ACPI Flash BIOS version 1.30 for Satellite 1410/1415/2410 *------{color} {color: #800080} * 1) changed the content be QUIET. Downloads. DL. 330963 330963 105481 ACPI Flash BIOS version 1.30 for Satellite 1410/1415/2410. 2003 01 - 03 105589... *------{color} {color: #800080} * published on 03/01/03 | Note: * {color}
    These are: V140, V110, V120 and V130 for 1410/15 and 2410 series.

    GOOD! Or not?

    Let's take a look:

    First thing I did was download all four files.

    Then I took the same version that made the accident: 1.40

    I unzipped the file, which I found:

    2009-06-05 00:17 < DIR >.
    2009-06-05 00:17 < DIR >...
    31/01/2003 08:38 11410v14.iso 1 605 632
    31/01/2003 08:38 511 764 14 1370. EXE
    {color: #ff0000} * 01/08/2003 17:03 2410a9v140.exe* {color 724 480}
    01/09/2003 09:32 250 663 biofca9t.com
    10/08/2002 05:26 30 697 chgbiosa.exe
    31/01/2003 08:36 1 087 instinfo.bat
    2002-05-13 15:25 378 175 launcher.exe
    31/01/2003 08:36 433 launcher.ini
    2009-06-05 00:17 0 list.txt
    31/01/2003 08:36 14 768 readme.com
    * {color: #ff0000} 31/01/2003 08:36 12 513 readme.txt {color} *.
    11 archivos 3 530 212 bytes
    3 dirs 9,404,600,320 bytes free

    And I got my first surprise here: there is a {color: #ff0000} * README. TXT * {color} that was not present in the file that I downloaded earlier from the repository of drivers.

    So I went the readme.txt and I found this:

    'README. CDC TXT 31/01/2003
    Flash BIOS version 1.40 for Satellite 1410
    -----
    This BIOS is applicable for the following models:

    Satellite 1410-S105
    Satellite 1410-S106
    Satellite 1410-S173
    Satellite 1410-S174
    Satellite 1410-S175
    Satellite 1410-S176
    Satellite 1415-S105
    Satellite 1415-S106
    Satellite 1415-S115
    Satellite 1415-S173
    Satellite 1415-S174
    Satellite 1415-S175
    Satellite 1415-S176
    Satellite 2410-S203
    Satellite 2410-S204.

    Please note that the model 1410-604 is * NOT * listed.

    I thought ' well, there must be another archive... ". »

    But then I realized a name that seems familiar, that is, in the directory where I unzipped this file 1.40, and the name is:

    {color: #0000ff} * 2410A9V140. EXE * {color}

    So I took the other file, the update of BIOS_Win, and I discovered that the name of the file is:

    * {color: #0000ff} 2410A9V140. EXE, {color} * (Ups!)

    So I once again, uncompressed to find:

    El volumen of the D unidad no tiene etiqueta.
    El n£ series volumen del mero are: 8838-E175

    Directory of D:\Shared\diskette\2410A9v140

    2009-06-05 00:43 < DIR >.
    2009-06-05 00:43 < DIR >...
    * {color: #0000ff} 01/09/2003 09:32 _250, 663_ BIOFCA9T.COM {color} *.
    2002-07-17 03:38 biosupd2.ini 35
    13/07/2001 13:22 6 277 chgbios2.vxd
    * {color: #0000ff} 10/08/2002 04:26 697 _CHGBIOSA, 30. EXE, {color} *.
    11/09/2001 09:14 134 clean2.reg
    2002-07-17 03:35 342 064 install2.exe
    2002-07-16 06:55 241 664 nchgbios2.exe
    18/08/2001 11:41 3 435 nchgbios2.sys
    23/10/2001 18:55 11 476 nchgbios2NT.sys
    26/08/2001 09:00 49 152 nchgbios2svc.exe
    13/07/2001-17:05 49 152 tbdecode.dll
    2002-03-14 06:42 49 152 TCHGBIOSInfo.dll
    2002-06-21 11:25 1 796 tosclean2.bat
    11/09/2001 12:01 967 tosclean2.pif
    2002-06-21 11:34 toscleanAUTO2.bat 1 841
    2002-06-21 11:44 toscleanSMS2.bat 1 796
    2002-06-21 08:51 2 038 tosntclean2.bat
    2002-06-21 08:51 2 084 tosntcleanAUTO2.bat
    2002-06-21 08:52 2 038 tosntcleanSMS2.bat
    Archivos of 20 bytes, 1 046 461
    2 dirs 9,402,793,984 bytes free

    No readme file...

    Then another issue raised in my mind: what happened to the other file 1.40? What did the other 2410A9V140. EXE are inside?

    This:

    El volumen of the D unidad no tiene etiqueta.
    El n£ series volumen del mero are: 8838-E175

    Directory of D:\Shared\diskette\comparacion_toshiba\askiris\241 0a9v140

    2009-06-05 00:46 < DIR >.
    2009-06-05 00:46 < DIR >...
    * {color: #0000ff} 01/09/2003 09:32 _250, _BIOFCA9T.COM {color} * 663
    2002-07-17 03:38 biosupd2.ini 35
    13/07/2001 13:22 6 277 chgbios2.vxd
    * {color: #0000ff} 10/08/2002 04:26 697 _CHGBIOSA, 30. EXE, {color} *.
    11/09/2001 09:14 134 clean2.reg
    2002-07-17 03:35 342 064 install2.exe
    2002-07-16 06:55 241 664 nchgbios2.exe
    18/08/2001 11:41 3 435 nchgbios2.sys
    23/10/2001 18:55 11 476 nchgbios2NT.sys
    26/08/2001 09:00 49 152 nchgbios2svc.exe
    13/07/2001-17:05 49 152 tbdecode.dll
    2002-03-14 06:42 49 152 TCHGBIOSInfo.dll
    2002-06-21 11:25 1 796 tosclean2.bat
    11/09/2001 12:01 967 tosclean2.pif
    2002-06-21 11:34 toscleanAUTO2.bat 1 841
    2002-06-21 11:44 toscleanSMS2.bat 1 796
    2002-06-21 08:51 2 038 tosntclean2.bat
    2002-06-21 08:51 2 084 tosntcleanAUTO2.bat
    2002-06-21 08:52 2 038 tosntcleanSMS2.bat
    Archivos of 20 bytes, 1 046 461
    2 dirs 9,402,781,696 bytes free

    * {color: #ff0000} they have two 20 files and 1 046 461 bytes. I asumed that they are the SAME two folder {color} *.

    And the readme file does not list the model 1410-604 in its readme file, so I can't explain it except as a Toshiba error. * {color: #ff0000} they put an incorrect BIOS on their website and has proposed updating and somehow lead to such mistakes. {color} *.

    (Except in the case that one of these models is a name that is different from the model 1410-604, and if that's the case... now I don't know why this BIOS do not work with this computer).

    The worst thing is that neither the other files (V1.10, 1.20 and 1.30) lists the 1410-604, apparently so no solution possible workaround for this problem. I need an original v1.20 to the CMOS, and Toshiba seems to have. They offered me to solve the problem, leaving the laptop to an ASP, and pay only € 95 for the work and about € 280 for a motherboard replacement, I will get it resolved. But they offer no guarantees of their possibilities because is a model "too old" and "abandoned" and "unsupported"...

    In other words, they said 'you don't have to bother with it, just go and buy a new' (something of quite out of my reach in this time of crisis): P

    Thanks for reading so far.

    Now, what I need is to get ideas on a work around for this, my ideas are:

    (1) the CMOS has some startup that works (it allows a roll-back if you have the appropriate file). So I need a good BIOS to burn in the CMOS memory, the SAME SAME model (a backup BIOS) but the backup should be sufficient for the burning program (CHGBIOSA.COM).

    (2) it is always possible that the BIOS might be OK, but the CMOS data has been corrupted somehow. If so, the CMOS of compensation could solve problem. But I wasn't able to find a clear cmos from the outside button, and after disasembling I took battery, with no good result. I try to leave the MOBO without battery for a period more long (I left it about 20 seconds) just in case where 20 seconds are not all capacitors for well pass zero values. I don't have a lot of hope in this point.

    (3) try to get a REAL good update from Toshiba. I contacted technical support several times, and I was able to verify that they are only - phone operators, with a script in front of them, and when the problem is going - out of reach, they fall in the same response: "you must go to an ASP. I still have a faint hope to find someone who really knows a little and could illuminate with a good BIOS in this disc.

    (4) as far as I could find, this BIOS is not any BIOS-manufacturer known. It seems that it has been developed by Toshiba (own brand), so the Phoenix crisis recovery disk won't be of any help here. As well as any other BIOS recovery tool not designed for Toshiba BIOS. But I'm open to all ideas, which could be put to the test more or less safely. (Remember that the 'BIOS-BOOT-PART' feature still works, I don't want to lose that possibility alone of redemption).

    Wwwaaaaoooowww... what a falks long post! Sorry about that!

    Forgive me, but I wanted to be really clear.

    Someone give some tips or advice will be greatly appreciated.

    Please don't say that I shouldn't be doing... I already know that. I already did some research and found my mistakes, not to repeat them. Now, I need to spend, to move and to try to solve this problem, or at least learn to solve similar things. As much as possible.

    Thank you once again, in advance, and sorry again.

    FenixDigital

    Post edited by: Fenix_D
    Modified subject to beter reflect what the problem is (apparently erroneous file BIOS in Toshiba Download Center).

    Hi Fenix,

    Wow... He tooked a lot of time to read your post...

    Maybe I can help you.

    The Bios in the website is the right one. If you have downloaded the right version of the Bios.

    Toshiba America, which has most of the time the Askiris you used isn't accurate models for Toshiba Europe.
    This should be the reason, why does not the readme file contain the European model.

    I'll try to do an update of the fresh Bios using the update of the traditional Bios.

    Copy the files on the disk, put it in the floppy drive, press and hold power on the notebook tab.
    After that the laptop is off, press on and hold the key on the left side of space power on the laptop new bar and wait until it turns off again.

    If your laptop does not power perhaps the most, the RAM is default?

    Therefore, if the use of the traditional Bios or change memory doesn't help, and your laptop is still dead you should go to a SPA, but it will cost money.

    I now have my fourth Toshiba laptop and I had never problems with the Bios updates.

    The 1410 is very old I think, so before you go to a SPA, I'd buy a new ;)

    Best regards

    Maurice

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    Hello
    I would try it with the traditional Biosupdate.

    Download bios here-> http://eu.computers.toshiba-europe.com

    Watch "Support & downloads", click on "Download Bios" a choose your model

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    1.) extracted the zip file containing the BIOS upgrade to a temporary folder.
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    3.) Execute the file *.exe extracted to the temporary folder. Follow the instructions on the screen. A BIOS update diskette will be generated.
    4.), make sure that the laptop is plugged into the sector.
    5.) turn off the laptop.
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    7.) turn on the laptop with the F12 key.
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