Satellite A500 - black screen when I start

Hi all

I was using my computer yesterday and it started to freeze all of a sudden, I held the power button and turn off. Today, I don't then restart.

I have two options:
1 repair Windows
2 start Windows normally

If I choose option 1, it loads the Windows files and then gets to a black screen with nothing on it where I can move the mouse. If I choose option 2, it is "loading Windows" screen and stays there.

The black screen occurs if I try to boot into Safe Mode, repair windows, or start from another version of Windows 7 that I have on CD.

Please help me on what to do. I have important data that I've not saved so I have reset to factory as a last resort only.

How can I access my data? Should I remove the hard drive and put it in another computer?

Any help is appreciated.

Hello

> Should I remove the hard drive and put it in another computer?
If you have important data on your computer, you should do this to make a backup of these files. I would recommend so buy an external HARD drive enclosure where you can put in the HARD drive to backup all the files on another computer.
But I think that I will never understand why some people don't have a backup. I think it s the most important thing and always make from time to time.

In any case, it seems your Windows installation is confusing upward and, therefore, it of needed to restore the Toshiba Recovery disk factory settings, but the it will delete everything on the HARD drive.

Tags: Toshiba

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