Satellite A500 - crackling sounds and blue screen

Hey everybody.

I bought a laptop Toshiba Satellite A500-19w about 4 days ago (today it is Sunday, March 7, 2010).

I had the sounds of crackling of my speakers which have been mentioned so many times in the forums, no real solution.
I also experienced the crash of the blue screen, that's already happened 7 times while I was not strongly using my newly buy laptop.
I'm not looking for a repair or a replacement, because I find it quite unacceptable to have to think about the errors, faults & fixes as much as the laptop is brand new.

What I want is a refund, but I'm not sure on how to do it.

I know that Toshiba has some sort of refund policy, but if someone can tell me exactly how it works, because I want to get rid of my laptop as soon as possible (I will not buy any more portable Toshiba, especially since I had some similar problems with my Qosmio f30).
If someone can give me some guidance, because I don't want to be mocked or used and cheated out of refund.
I bought my Toshiba in the Middle East (perhaps refund policies are different here).
Thank you.

Post edited by: mihran

Hi mihran.

If you want to pay off your laptop, you should talk with your computer store where you bought it. Only the can repay your laptop and not Toshiba directly.
Of course it is also depending on the country where you life, but normally you can pay within 14 days I think. So in your case I speak with the seller or give them a call. They explain how to do this.

But let me give you a little advice: regarding your problems with the crackling sound and blue screen I recommend that you contact an authorized service provider or ask a new A500 (this should be possible if you have only 4 days). Generally, I can say that a friend of mine has Satellite A500 and he is quite satisfied with her. This laptop has a great design equipped with new material for a good price. :)

Tags: Toshiba

Similar Questions

  • Re: Satellite A500-1 - slow after blue screen

    Hi all

    I've owned a Satellite A500-1 in a year with no problems at all until a few days ago. When it tuning on it gave me a blue screen of death, and after 10 seconds, it turned blue, so I couldn't read error.

    I noticed reduced performance since it happened. Especially when you play games or movies HD, the picture and sound will freeze every few seconds. This happens in Windows 7 and Ubuntu. I did a new install of both, but the problem persists.

    I scanned the hard drive and memory errors, but it wasn't everything. Cant someone give me some advice, please?

    Thank you

    Hello

    > This happens in Windows 7 and Ubuntu. I did a new install of both, but the problem persists.
    This would mean that the problem is hardware-related and operating system installation seems to be ok, but it could be anything and it s is not easy to say what part is affected.

    Some parts, you can check yourself like RAM and HARD drive.

    http://www.HitachiGST.com/HDD/support/download.htm#DFT
    With the Drive Fitness Test, you can test your HARD drive. Download the CD image, burn it to a CD and boot from it. Then you can test the HARD drive.
    On the same site is a user's guide if you want to know more.

    http://Memtest86.com/
    Memtest86 is a diagnostic tool to check the RAM. Here, you can also download a CD image.
    It s easy to use. Run the test of 3-4 hours and then you will see if the RAM has some errors.

    If both tests cannot find an error, it must be another problem as the motherboard or the CPU. For such a diagnosis, you must contact an authorized service provider. They can help you get rid of this problem. You can find a complete list of the guys here:
    http://EU.computers.Toshiba-Europe.com > support & downloads > find an ASP.

    :)

  • Strange problem code 39 on my Satellite A500-02J with constant blue screens

    I bought my Toshiba Satellite A500-02J 2-3 months ago and I opened my laptop this morning and I was not connected to the internet and had no installed audio device.

    Then I got a blue screen of death. I restarted my laptop and I went to the Device Manager to see that most of my drivers had the yellow exclamation mark with the super Code 39 error (windows didn't start my drivers for X reason...) and then I had a second blue screen. I was very careful from the beginning with this laptop and I know that this is not a virus since a did not something 'weird' with this computer. Best of all, it's that my USB ports no longer works and I can not backup my stuff important just in case...

    Thank you for helping me,
    Odin

    Hi Odin

    It is not easy to say why this happens, but if there are so many problems, I advise you to install the new OS by using the HDD recovery procedure.
    Try to start your computer in safe mode and delete all data on the second partition.
    Start your laptop with F8 install OS using these instructions - http://aps2.toshiba-tro.de/kb0/HTD9102IR0000R01.htm

    When you install the operating system by using this method of HARD drive recovery all data saved on the second partition will not be deleted.

  • Satellite Pro L510 - crashes and blue screen

    Hello
    I am a new user of the Toshiba Satellite Pro L510, since last September, barely 3 months.
    Recently, had met 2 crashes (2nd is today s). As it happened today, there are blue screen that appears, which included messages like 'crash', 'written' physical memory... etc.

    In addition to send it for repair for this new laptop, I don't know what is the best way to manage this accident and what might be the best way to prevent this accident.

    Recently I installed programs such as Microsoft SQL Server 2008, anti-virus program (Sophos), which I think are necessary (the first was for my studies as well).

    Would appreciate any pointers to advise me if these could be the causes of the accident, and that I have to do to keep the better laptop or y at - it any generic deficiency maybe I should take notes.

    Thanks in advance for any advice for this laptop.
    Kind regards

    Hey,.

    First of all, I must say it is very difficult to say whether this problem is software or hardware related, but in most cases these accidents are caused by software or drivers...

    I put t know how many programs you have installed, what OS you use and if there are compatibility problems, but you can test it yourself: Toshiba start recovery disc recovery facility. After that, you have the same settings that you have purchased.

    You should examine it a little these parameters. If everything is ok, it was just a problem software or driver. ;)

  • used computer connected to the TV using the hdmi connection. I replaced the hdmi cable and now all I get is sound and blue screen

    My computer runs on xp sp3. I have two hdmi connections on my TV, but it makes no difference if I change the connections

    Hi georgethompson47,

    I suggest you to update video drivers and check if it helps to solve the problem.

    Reference: http://support.microsoft.com/kb/283658

  • Re: Can't do and blue screen with the recovery tool

    Hello

    After I start my computer, leaving the office, but I can't do anything, everything freezes!

    I tried the recovery (with F8) tool and it starts, but after a while the bluescreen apears.

    Can someone tell me what is the problem?

    Thank you

    Hey,.

    What laptop, you have exactly and blue screen appears exactly?

    If disk HARD recovery doesn't work you should try the Toshiba Recovery disk recovery facility.

  • Cannot install windows - MEMORY_MANAGEMENT exception and blue screen

    Hello

    IM unable to install windows on my laptop computer, because whenever I try to install it, after installation there is exception MEMORY_MANAGEMENT and blue screen. It all started since a few exceptions on my previous windows which gives began several exceptions like DRIVER_IRQL_NOT_LESS_OR_EQUAL as errors and PC rebooted each time. Then I thought to install new windows and the problem started. I'll be very grateful if you look forward to my problem

    Thanks :)

    First run Memtest86 +:

    It runs from a floppy disk or CD and should eliminate or confirm if one or more of your memory
    sticks are bad or the values of the SPD in the BIOS are correct.
    Let it run for as long as you can: 2,4,6,8 or several hours (at least 3 full passes), so no errors at that time then your ram is OK.
    http://www.memtest.org/
    Memtest86 + Guide/How To (use the.) ISO to create a bootable CD)
    http://www.overclockers.com/forums/showthread.php?t=409152

    Hard drive test:
    (1) If you do not know your readers make / model number AND your computer is no longer able to load Windows:
    (a) Renmove the drive of your desktop and check the label for the serial number and model.
    (b) remove the bottom cover of your laptop, remove the disc and check the label for the serial number and model.

    (2) If Windows is still usable, install 'Speccy', it provides information of the computer/system in detail on your:
    OS, CPU, RAM, motherboard, graphics, Hard Drive, optical, Audio, peripherals, network.
    Note: Option RAM indicates number of slots, DRAM Timing.
    Works your memory speed (frequency). The nominal frequency of your memory.
    http://www.Piriform.com/Speccy

    Test drive - create a Bootable CD:
    (or connect the drive to anther PC and install the appropriate test software)

    Note: Reliability of the drive hard has come the way down over the last 24 months and improved a bit lately according to manufacturing.
    Ranging from 5 to 25% (depending on the make and model) new hard disks are defective.

    List the factory utilities, walk.
    If you have a new hard drive Seagate the very next thing would be to download Seagate Seatools
    (bootable CD) and check bad sectors.
    SeaTools for information: http://www.seagate.com/support/downloads/seatools/
    SeaTools for Windows download: http://www.seagate.com/support/internal-hard-drives/enterprise-hard-drives/saturn/seatools-win-master/
    SeaTools for DOS download:
    http://www.Seagate.com/support/internal-hard-drives/consumer-electronics/LD25-series/SeaTools-DOS-master/

    For Western Digital disks, download the file .iso from WdDiag:
    http://support.wdc.com/product/download.asp?GroupId=613&lang=en

    Samsung Estool: http://www.samsung.com/global/business/hdd/support/utilities/ES_Tool.html
    Samsung Disk Manager software: http://www.samsung.com/Products/HardDiskDrive/utilities/shdiag.htm

    Hitachi Drive Fitness Test Software: http://www.hgst.com/hdd/support/download.htm#DFT
    Diagnostic tool available for use by customers who believe that having a brand Toshiba Fujitsu hard drive:
    http://SDD.Toshiba.com/main.aspx?path=ServicesandSupport/WarrantySupport/SoftwareUtilities

    Notice of Fujitsu drive management utility: http://www.fujitsu.com/us/services/computing/storage/hdd/

    Toshiba CD bootable: (BACK Diagnostic Tool version 7.0 for IDE/ATA/SATA hard disks)
    http://SDD.Toshiba.com/main.aspx?path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic

    Also try Home Edition free Partition Wizard option "Test of disc surface":
    http://www.partitionwizard.com/free-partition-manager.html

    = Test SSD - modified software: 24/10/14 =.

    Intel® drive SSD Toolbox
    https://Downloadcenter.Intel.com/Detail_Desc.aspx?AGR=Y&DwnldID=18455

    Corsair SSD Toolbox:
    http://www.Corsair.com/en-us/blog/2013/may/the-Corsair-SSD-Toolbox

    Toolbox of Kingston:
    http://www.Kingston.com/us/support/technical/sandforce_ssd_toolbox.aspx

    OCZ Toolbox: http://ocz.com/consumer/download/firmware

    PNY support: http://www.pny.com/support/contact-us

    Samsung: http://www.samsung.com/global/business/semiconductor/minisite/SSD/global/html/about/whitepaper07.html
    Samsung Magican review:
    http://www.TweakTown.com/articles/5638/Samsung-magician-4-2-first-look-new-SSD-Toolkit-adds-rapid-mode/index.html

    SanDisk SSD Toolkit: http://kb.sandisk.com/app/answers/detail/a_id/9328/

    Seagate: http://www.seagate.com/support/internal-hard-drives/laptop-hard-drives/laptop-600-ssd/

    Life of the SSD: http://ssd-life.com/

    J W Stuart: http://www.pagestart.com

  • HP elite e9160f had compatible windows error/process stop notice and blue screen freezes.

    HP e9160f Vista Home Premium running is compatible notice of error switch Windows and blue screen freezes.  Any suggestions?

    I went ahead and ran the HP disks to reset to the factory settings and loaded Windows 7.  No problems now!  Thank you for your help and persistence.

  • Satellite C660 and blue screen

    Hey,.

    So after trying to install the bios update v 1.30 in the toshiba bulletin board blue screen appears for only a second, and then the computer restarts after you restart it asks "Unexpected Windows shut down, searching for solutions" additional info:

    Issue name: blue screen
    Version of the OS - 6.1.7600.2.0.0.768.3
    ID of locale - 3081

    BCCode - e4
    BCP1 - 00000001
    BCP2 - 8AB1FCA8
    BCP3 - 00000000
    BCP4 - 00000000

    OS version - 6_1_7600
    Service Pack - _0_0
    Product - 768_1

    Files
    C:\windows\minidump\060111-31590-01.dmp
    C:\users\teejays\appdata\local\temp\wer-68936-0.SysData.XML

    ADWARE TRACKING COOKIE.

    any advice with this problem would be appreciated muchly.
    Thank you, Oliver.

    Stand by.
    You can start your laptop properly?
    You can use the preinstalled operating system?

    Blue screen appears when you try to update the BIOS only?

  • Satellite L755 - 16L gives the blue screen and physical memory dump

    Please advice

    I bought my L755 - 16L in the month of August.
    Until last week it went very well.

    Last week I'm going to visit another country he only has the 240V voltage.
    Normally at home, I use 100V power supply for my laptop.
    After my return when I connect top of laptop and the go blue screen screen work and grant discharge mini information of physical memory.

    Usually, I unplug the charger after the judgment.
    The next day if I start the computer, the computer gives the blue screen and physical memory dump.
    If not unplug the charger after stop down and don't use the next day then no problem.
    Please advice what can I do to stop this problem.

    This is the report of errors in Event Viewer.

    "The system has rebooted without judgment properly first. "This error can be caused if the system unresponsive, crashed or unexpected power loss.
    System

    -Supplier

    [Name] Microsoft-Windows-Kernel-Power
    [Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    Event ID 41

    Version 2

    Level 1

    Task 63

    Opcode 0

    Keywords 0 x 8000000000000002

    -TimeCreated

    [SystemTime] 2011-11 - 27 T 10: 43:19.248036500Z

    EventRecordID 48763

    Correlation

    -Execution

    [ProcessID] 4
    [ThreadID] 8

    Channel system

    Computer toshiba-TOSH

    -Security

    [User name] S-1-5-18

    -EventData

    BugcheckCode 30
    BugcheckParameter1 0xffffffffc0000005
    BugcheckParameter2 0xfffff80003717ce5
    BugcheckParameter3 0x0
    BugcheckParameter4 0xffffffffffffffff
    Fake SleepInProgress
    PowerButtonTimestamp 0

    Hello

    In general the BSOD is the product of the problem of hardware or software problem. To check if it of software or hardware associated with deliver its necessary to reinstall the OS and check if the BSOD will appear using the new OS preinstalled.
    Of course, it s painful to do that because the recovery procedure would format the HARD drive and therefore the data backup is necessary!

    I don t think that the different input voltage might affect the functionality of the laptop computer because the laptop uses the universal adapter that supports entry 100V-240V.

    BSOD can be caused by faulty memory modules so I think that this test of memory could be useful also

  • Satellite A500-1F7 - after Toshiba logo screen turns off completely

    Hello! C:

    Does not start my Satellite A500-1F7 up more - when I try to turn it on, the Toshiba logo appears, but a few seconds later, the screen is completely blank. If I press F2, while the logo is displayed on the screen, the Setup menu opens. F12 also works well.

    At first I thought that my computer laptop just needs a battery new, since she had been asking me to change it for a while and directed by the battery was out. Now I got a new battery - still does not work.
    If anyone has an idea, what could be the reason or what I could do to fix it please help me!
    Unfortunately, I'm a total noob to computer.

    Thank you for taking the time to read all this!

    Oh my god!
    * Update: * the suddenly turned on CPU fan, so I decided to wait and see. After about an hour, a loading bar and "© Microsoft Corporation" appeared on the screen. Also, my laptop is making noises Eman cry very acute. And now, another 37 minutes later, it seems to be back to normal.
    * PATIENCE DID THE TRICK! *

  • Satellite A500 - nothing appears on the screen of laptop

    My laptop is a Satellite A500 and I had for about a year and a half, he has never dropped or slammed, and up to this point, it worked correctly, most of the time.

    One night, I unplugged and turned it off and the next morning, the display would not work. There was no flicker and the display had never before gone so far here. Curiously, some of the LEDs on the laptop keyboard area stopped work as well, such as the light touch pad, the volume key, etc..
    However, the webcam and power/network lights still work. In addition to these problems, everything still works and I can still use an external monitor, such as a monitor.

    Based on these details, does anyone have an idea as to what is the problem? Or how I should go about fixing it?

    If there is no reaction on the screen there must be a problem with the LCD connection to the motherboard.

    Without accurate diagnosis, it is not easy to say exactly, what may be defective. Fact is that all these symptoms say there must be a hardware problem and you should clear it with Toshiba service.

    Warranty is still valid?

  • Satellite A500-17 X and HD TV

    I try to connect my Satellite A500 - 17 X to my HDTV via a HDMI cable, but I get no Signal appears on the TV screen.
    Can someone tell me this laptop does support HD?
    This laptop can be connected to a TV?
    Thank you.

    Greyhound

    Hello

    Yes, your laptop can be connected to the TV. As you can see this laptop model is offered with HDMI port to allow you to better signals video and audio transfer from your laptop to the TV.
    On your Satellite HDMI port supports HDMI V1.3 (1080 p).

    It is important that you activate the right port to the TV to get the photo here.
    Then connect your laptop to a TV, video enable in port (it can be HDMI1 or HDMI2, TV function) and use the FN + F5 key combination to switch between the display s laptop computer and your TV.
    In user s manual should explain how it works.

    If you n t have it you can download it HERE.

    If youhave more than questions you are welcome.

  • Satellite A500-11U - bars on the screen

    I have a problem with my Satellite A500 11U display. All of a sudden it has stopped working, displaying bars on the screen. Can someone tell me what is the problem, I need to replace? I thought that I need to replace the video cable lcd, I don't think it's a software problem. Help, please

    I did 2 pictures of the screen, the second was made when I was watching a video on youtube.

    http://i44.Tinypic.com/11lor3t.jpg

    http://i40.Tinypic.com/289wwwg.jpg

    On this virtual path, it is not possible to say with certainty what the problem is, but I assume that the display may be defective.

    For testing purposes, you can connect external monitor to your laptop to see if everything is OK there.
    Anyway, what you need to do is contact the closest service Toshiba and let check your laptop.
    Warranty is still valid?

  • Satellite A60: error messages on blue screen appears all the time

    Hello

    I had a Toshiba A60 satellite for awhile. It has been great so far, but I'm constantly getting blue screens of death, with millions of stop error different etc, I have read everywhere and updated to the latest BIOS, but still no luck.

    I don't know what to do, he gets the errors blue screen randomly, sometimes, the laptop can last an hour or two, then sometimes it shuts down quickly, please help me as soon as POSSIBLE.

    Thanks in advance.

    ~ Icesolar

    Hi Icesolar

    According to me, you know that there is no magic solution for BSOD problems. As far as I know, it happens more often because of pre-installed software. On my camera, I got only 3 times and always after installation of some third-party applications.

    Have you noticed something similar? BSOD is started after you install an application? Try to delete the most recent pre-installed software, or restore the system to an earlier time before BSOD begins to appear.

Maybe you are looking for