Satellite A60-122: screen does not work - rest black

Hello!!

Can someone help me please on a screen problem? I have a Toshiba Satellite A60-122 and when I turn it on the screen does not work. It remains black as if the power of the laptop was turned off. I tried to connect the laptop to an external monitor, but it still does not work. I have no more ideas of what can do to make it work.

I already told to format the pc with the cd of restoration but without an image, it is impossible to do anything...
Thank you

Isabel

Hello Isabel

I'm not an expert, but if there is no image on LCD internal display and the external monitor, I assume that there is a problem with the graphics card. I think you should contact the customer Service of your country partner and let check the device.

I also hope that the warranty is still valid and if something needs to be replaced they will do it for free.

Bye and let us know if you have more information about it.

Tags: Toshiba

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