Satellite A665 - 13W WIFI slow when activated Bluetooth

I have hit a problem with WIFI performance and need help to find the solution.

I have Satellite A665-13W with wireless Broadcom 802.11n network adapter and use the latest BIOS and drivers (for Broadcom is version 5.60.48.35). The laptop connects to my router and can reach network high speed, but then long time ago when there is no flow of data over network connections. These shortcomings last several seconds and occure probably 3 times per minute. This makes services like Skype unusable because for a while, I have good network connection, allowing you to make a video call even but quality then connection drops less than 1 Mbps (in fact hold) so even audio is not working and call either disconnects or connection back to full speed for about 10 seconds until what the quality decreases again.

I tried different routers (802. 11 g, and 802.11n) and the problem persists. I tried to measure the performance of data transfer on LAN and found that the problem is not only related to my internet connection. I have tried other laptops and their connection works fine, so the problem lies in the Satellite A665-13W and its wireless adapter. In the end, I found that the problem is related to activated Bluetooth which is necessary for the connection of a wireless mouse.

If bluetooth is disabled the WIFI performance is good and there is no delay in the transfer of data.
If bluetooth is enabled (but no bluetooth device is connected or prominent) WIFI performance is severely degraded. Performance degradation is some expected when Bluetooth is used, but what is not acceptable, it is that no data shall not be transferred for a period of several seconds and even in the case where no bluetooth device is actually connected.

My other laptop (Asus, Lenovo) do not have such a problem and can transfer data via WIFI streaming even if the Bluetooth mouse is connected to them and used. So it's clear the Toshiba laptop to malfunction.

I tried to deactivate the energy saving network adapter wireless, but with no impact on performance.

Is there a newer driver that can solve the problem? I can't solve the problem of some network card settings? Network card can be replaced to solve the problem (for laptop is under warranty)?

Thanks in advance for any help.

Best regards
Jakub

Hello

> Is there a newer driver that can solve the problem?
Well, I can't say with certainty if the driver update should solve your problem, but I think that it s worth a try. You should try to update the driver WLAN and Bluetooth. You can find updates on the following pages:
http://APS2.toshiba-tro.de/Bluetooth/
http://APS2.toshiba-tro.de/WLAN/

Also define the power WLAN mode for each profile of saving power for maximum performance which is not power save.

Using the version preinstalled Windows from Toshiba or your own installation? If you use your own test of Windows with factory settings please. Just to make sure that it s not to deliver any software.

Not least have last but you installed a software/driver for this Bluetooth mouse?

Tags: Toshiba

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