Satellite C55 - A - dvd/cd player not working not - register code 19

I have a Toshiba Satellite C55 - A, but my cd/DVD drive does not work.
The DVD is very good as it works on another computer. I tried to follow the advice given in another forum.

The only information on the computer is the Device Manager - under CD-ROM/DVD-ROM readers - the TSSTcorp CVVD SU-208DB message if I double click on it I get this message under the status of device section windows cannot start this hardware because its information of configuration (in the registry) is incomplete or damaged (code 19).

Unfortunately, computer tech is not my strong point so please you can help.

Thank you

Try to remove filters
https://support.Microsoft.com/en-us/KB/929461

Tags: Toshiba

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