Satellite C650 froze - I can't open/close all programs

I have a Toshiba C650 model 1CP, which froze.
I have connected previously, entered my password and then clicked on the icon of Kaspersky 2011 update and then the laptop just froze.
I can't open/close all programs or even stop it.
I am unable to do anything else that the pointer autour.

The other specifications of my laptop:
Intel Celeron T3300
Microsoft Windows 7 Home Premium 64-bit.

I bought the laptop in September of this year and ensure that all operating systems are up to date, Kaspersky is the only program I have installed on it, the paid version I have for my home PC allows 3 users.
Other programs on the laptop came pre-installed.

Any help would be received with gratitude,

Kind regards

TerenceM.

Hello

Have you tried to reset the laptop back to factory settings?
Use HARD drive recovery. Turn on the device, press F8 and choose fix my computer.
Then choose HARD drive recovery.
This function will set the unit until the first day of purchase

I'm not quite sure what happened with your device but if he s related to the software, then the recovery procedure should help you to fix this m

Welcome them

Tags: Toshiba

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