Satellite C870D - blue screen / reboot randomly

Hi all

I recently bought a satellite c870d (uk) and the last week or so from time to time, usually when browsing the internet or do I change the window I look (for example flicking of internet explorer on the desktop) the computer to crash and bring up the blue screen of death saying your computer has encountered a problem and it says system service exception.

wondering if anyone knows how I can solve this problem?
All drivers are up-to-date of which I'm aware, but im tired of constantly losing my job now that she saves nothing before the crash

Signature of the problem
Problem event name: BlueScreen
OS version: 6.2.9200.2.0.0.768.101
Locale ID: 2057

Additional information about the problem
BCCode: 3B
BCP1: 00000000C 0000005
BCP2: 000000015D 505000
BCP3: FFFFF8801CE2EFC0
BCP4: 0000000000000000
OS version: 6_2_9200
Service Pack: 0_0
Product: 768_1
Bucket ID: 0x3B_win32k! SURFACE::bDeleteSurface

Post edited by: markhamilton

just updated display drivers but had the same problem again after 10 minutes of general use, had opened internet Explorer and / or chrome and is going to change the window, I watched and it crashed

Post edited by: markhamilton

Hello

BSOD (blue screen of death) is primarily a result of software or hardware problems.
It could be a software compatibility issue or just one of the hardware components (RAM, motherboard) could be faulty.

I found some info on the BSOD * BCCode: 3B *.

+ Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION +.
+ Bug SYSTEM_SERVICE_EXCEPTION control has a value of 0x0000003B. +
+ Which indicates that an exception happened during execution of a routine that passes from non-preferred to the privileged code code. +

_Cause_
+ This error has been linked to the excessive use of expanded memory and resulting from user mode graphics drivers enjambment and passing data incorrect of the kernel code. +

So, it seems that 0x3B errors are usually caused by a defective video card drivers.

Tags: Toshiba

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