Satellite L350 - 12 c - hard drive failure, need recovery

Help, please. I have Toshiba Satellite L350 - 12 c and it s a German model. My hard drive has failed.
The local repair center Toshiba says they can replace the hard drive, but without the disc they can t restore in working condition.
Worse, it is its still under warranty but Toshiba refuses to help me. The only place where I can order discs is Europe who won t accept American credit card and mailing address that kills me because I have another laptop of Germany and they sent me the discs without problem.

The local store even contacted the local representative and it was no help. Help the frustrated customer of Toshiba.

Hello

Can we please clarify something? If I understand you have the model of mobile German but I just didn't understand where you are now? In the United States, or elsewhere?
If you are not in Europe the whole situation can be a bit tricky, but for every problem there is a reasonable solution.

Tags: Toshiba

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