Satellite L350D - 12 M crashed

We brought this laptop satellite l350D - 12M, two days ago and already there are problems with it.
What we have done because we used first downloaded a complete software for anti virus and updated and updates of windows etc.
We have not stored any other content.
We also made the recovery disc.

It crashed the first day and since then, we have had problems on the system. We had to close in now the switch nothing did, it then restarted asking us how windows (safe mode, etc.), we then started in normal mode as we force need to reopen the content of the loss.

But it never loads, we get so far as to enter our password accepts it, he remains in the post windows loads.
So we tried safe mode, we get all the loading files displayed on the screen, but then that never finshes either.

Help, please

Oh I forgot to say that we have tried to reformat with the recovery discs, but can't seem to get their work is not our week lol

Tags: Toshiba

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