Satellite L50-A013 - touchpad does not work

Hi all

I've had my L50-A013 Satellite for about 7 months now.

In the last month or so I started to have problems with the touchpad, freezing and does not not my contact.
This lasted a few minutes at a time, then came the back of its own accord, almost like a very long latency period.
This morning, however, I turned on my laptop and the touchpad does not work.

Device Manager does not display a mouse or pointing device at all until I attach a mouse USB.
By pressing the key that normally activates / deactivates the touchpad does not work - nothing changes and the light does not turn on in both positions.

I tried reinstalling the drivers without result, and windows is no update that might help (or any recently that might have caused the problem).

If anyone has any other ideas for what I can try, it would be amazing.
The laptop is under warranty so I can hopefully get it fixed, but if possible I would really do not have to go without a computer until it's settled.

Thank you all for your time,
-Sase

Hi Sase

It is not easy to say what the problem is, but I can imagine that there is hardware problem. Perhaps touchpad loses the connection to the motherboard. I mean if this piece of hardware is not detected I can imagine this scenario.

Of course best test you can do now is to reinstall OS and test functionality with the factory settings, but will delete your actual configuration of OS and software pre-installed.

If this kind of test is possible do. If not, I think you must contact the nearest Toshiba service provider and ask for help. They have special diagnostic tools and they can check it for you.

Tags: Toshiba

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