Satellite L500 - no wireless connection

Hello

I bought 2 notebooks to Christmas for children, but cannot get them to connect to the wireless connection.

I contacted Toshiba helpdesk and they want to contact me my internet provider.
I'm a bit confused at this but as I have other laptops and they had no problem.

I can see the connection, but it wont let me connect saying something like "(Impossible de se connecter àle réseau local sans fil-c-15) '? '."

Laptops are L500 and I tried to update the driver but there seems to be a problem with that too.

Any help would be greatly appreciated.

Hello

First of all it is important to know if your router is configured correctly.
The WLan router must be configured with all the data from ISP (internet service provider).

You said that other laptops can successfully connect to the Wlan router, so I guess that the router is configured properly.

Now, you should check the WLan settings books;

-WiFi must be enabled. To do this, you need to use the FN + F8 key combination. The small Wlan icon will appear.
-After that, you have to choose; you will use own WLan configuration options of Windows or you must use a third-party tool 3rd as utility of Atheros Wlan or Intel Proset wireless wifi connection utility.
-WLan parameters must contain the right SSID (name of the Wlan), the right encryption and password.
-In the WLan connection TCP/IP Protocol, IP and DNS settings must be defined to automatically get
-The MAC address filtering should be disabled in the router configuration if you don t want to insert the available wireless network cards unique MAC addresses

Tags: Toshiba

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