Satellite L500 - some problems with the internal webcam

Hello.

My L500-13v is a little over a year old, but from the beginning, I'm having a lot of the built in ' USB 2.0 webcam» Sometimes it works, more often, is not, sometimes, I try to open the camera app and it says "device is locked by another application" despite not using any other application in time. When I try it on Msn or other applications, I just either get a black screen or "no device connected". I also get a pop up saying "this device can operate more quickly if connected to a hi speed usb 2.0 port" so I wonder if Toshiba have connected the camera of 2.0 to a 1.0 port internally, (at the time I thought not usb 1.0 was even used.) In Device Manager, it lists six standard usb host controllers and only two controllers to improved host 2.0). I used to always get that when I take the computer off the sleep mode. However I always stop instead of sleep, but its still a very regular, even when I use the cam, it can suddenly gives me this message and then stops working. Recently, when I click to open ""Toshiba Webcam Application"I get a blue screen saying"irql not less equal"which according to me is a hardware error." and then it auto restarts.

This laptop is preinstalled with vista, the webcam using a microsoft driver. I contacted toshiba about this problem last year, but they only told me to install the application driver 'web cam' on their site which I had already tried in safe mode and normal mode, I do not know why they give just a standard INF file. Vista will automatically pick up their driver and continues to try to reinstall the microsoft one, I finally managed to install the driver of toshiba by manually choosing Select a driver from the list, unchecking, show compatable drivers and finding Toshiba and PanGu, but after that, I still have the same problem.

I hope that someone more knowledgeable than me can help me with this, thanks.

Hey Buddy,

To be honest, I would also reinstall the webcam driver but maybe you did something wrong

So in your case I remove the current version of the webcam software and then restart your laptop. Now clean the registry using the freeware CCleaner tool which is a really nice tool to clean the system and delete the incorrect registry keys. After that, restart the computer and install the new software of the webcam of the official website of Toshiba.

Normally after this procedure your webcam should work properly again.
If this is not the case you should try a recovery facility, maybe something is blocking the the webcam driver who knows

Tags: Toshiba

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