Satellite L735 does not connect to the internet (wired and wireless)

Hello

I have a brand new L735 satellite, and I'm having a lot of trouble with internet connections.

When I connect to a wireless network it is the profile and connects but still then doesn't say: "no internet access" for two IPv4 qnd IPv6 connectivity status.
I tried troubleshooting, turing off the computer, and wireless network and stil back, but it does not.

The same phenomenon occurs with the workplace wireless, despite other computers that connect to this good (so it does not come from the networks). I also tried to connect to work with an ethernet cable but no luck.

I have the Atheros AR9002WB-1NG wireless network card and the Atheros AR8152/8158 PCI - E Fast ethernet controller.

I don't know what to do as the laptop is new and so it should not need to updates, all parameters are default, etc.. I'd appreciate some help here!

Hello

Uninstall or disable the TCP/IPv6 and use only TCP/IPv4 protocol.
Also check whether in the properties of TCP/IPv4, IP address and other parameters are defined to assign automatically

I recommend also check the firewall and some security applications that may be preinstalled on your laptop.
It might be possible that antivirus or firewall block the laptop to connect to internet.

Tags: Toshiba

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