Satellite L850: Drive HARD Firmware problem prevent data recovery

Am a little confused and need a simple explanation
My HDD L850 died under warranty and was sent to the people of data recovery to recover the data before entering new drive under warranty.

I am told that my hard drive has a fairly unique combination of firmware and the drive that prevents the recovery until they get this firmware. Now 6 weeks after it happened I stll wait.

Someone in support could explain to me in simple terms, why this firmware is the problem cause and so far can only be obtained by your partner data recovery company?

Hello

I think that you will here get a correct answer, why the people of data recovery needs of these packages since it is a user forum.

But to my knowledge all the 2.5 hard drives and SSD drive supports various firmware.
These firmware tells the hardware how to interact with the operating system.

It seems that people in data recovery needs these packages in order to get access to the HARD drive, and I presume, without the compatible firmware, it is not possible to recover the data.

Tags: Toshiba

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