Satellite L855 - 14 p - USB ports do not work after the mode 'sleep'

Heya guys,

I have a strange problem today. The 2 USB inputs on the right side of the laptop (idk who is 2.0 or 3.0) does not work with the reason I can not perceive. These 2 guys are on different days, but in the same way. A month ago, I plugged the mouse USB wireless to one of them, then entered mode 'sleep'. When I came back, I discovered the work of mouse aint.

Then I realized the port I plugged the key USB has no electiricity inside no more. I found it very strange and continuous without using the port of broken, until yesterday. Yesterday, I made the same mistake (a la mode "sleep" in a USB port plugged into the other port - work-) and I have re-opened, the 2nd port is broken in the same way, too. I've mastered Manager devices, regedit, but it has no use. This lead me to think his could be a hardware problem, but how can be possible? Is this a coincidence?

Now, I have to use my 3rd and last port on the right side of the laptop with a USB duplicator.
You have any ideas? Can it be a software problem?

Understand this correctly? The USB ports mentioned don t work even after restarting a new laptop?

In this case, it could be really a hardware problem
But before talking about hardware problems, I recommend to recover the laptop using Toshiba recovery.

Defining the notebook back to factory settings will help you identify the problem: If the USB ports wouldn't work, this s hardware problem.

Tags: Toshiba

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