Satellite L855 - how deep is the WEIRD?

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• Satellite L855 - 13G - cannot use the Webclaim service

  Hello

  I bought a Toshiba Satellite L855 - 13G (PSKACE-04Y00CFR) in France last year, but this computer is already leading me in trouble!

  The graphics makes noise, one of the USB port does not work, and now, without any change of software, the computer shuts off after displaying a blue screen with "KERNEL_DATA_INPAGE_ERROR".
  This blue screen just randomly (say about two or three times a day).

  I would send this computer for repair, but now I find something very weird: Toshiba has done everything possible to hide L855 - 13G!

  All first of all without result on the Web site:
  https://www.Google.co.UK/#q=%22l855+13g%22+site:Toshiba.com

  Second, the model is not listed in the support Center:
  https://www.Toshiba.fr/innovation/generic/SUPPORT_PORTAL/
  When I enter the serial number: no result. Also using the fields ' or is your product "model is not listed.

  Third, and better, I can't access the service of warranty claim for a Toshiba product for this computer: when I'm on https://weblord.toshiba-tro.de/Webclaim/ and I fill the serial number, the computer is identified (Alleluia), I have a green check mark for the status of the guarantee and "your product is still in warranty period."

  But then, I can't click next and mention "product not available: Unfortunately your product is currently not available" appears instead.

  So... apparently Toshiba is is best to forget about the Toshiba Satellite L855 - 13 G, but for unlucky enough to have people buy a what are the next steps?

  I would like to be contacted by someone from Toshiba to get an answer or a proposal to change my computer or at least fix it!

  Many thanks in advance,
  Best regards.

  > I would like to be contacted by someone from Toshiba to get an answer or a proposal to change my computer or at least fix it!

  First of all, I want to provide you with information on this community.
  This is a user to user community where you meant fans of Toshiba. You won't find any Toshiba here people

  Now some details about the fix for laptop:
  In case your laptop computer s hardware began to malfunction, you can contact the maintainer authorized Toshiba in your country in order to fix hardware problems.
  Here on this page of Toshiba ASP you can find all available worldwide FSA:
  http://www.Toshiba.EU/innovation/generic/ASP_SUPPORT/

  Last but not least, he should know that the warranty only covers hardware problems.
  If in case the laptop does not work due to some software problem, the warranty would not cover the cost. This is why I would recommend you to retrieve the computer laptop back to factory BEFORE you contact the ASP.

  I hope this info helps a bit.

• Satellite L855-B412 - which makes the DVD recovery to win 8.1

  I have Toshiba Satellite L855-B412 I bought last year that came with windows 8.
  I have upgraded to windows 8.1 through the windows store and then updated the derivers of the system for windows 8.1
  then I system backup on 2 DVD using the Toshiba system backup utility.

  When I restore the system of these DVD I get windows 8.1 or the old windows 8?

  Recovery media creator Toshiba does not create the image of an operating system recovery real but just copy original recovery image designed by Toshiba.
  With other words after using recovery discs, you will have same Win8 version as you guessed it with your new laptop.

• Satellite A80: How to restore the audio and video codecs?

  How to restore the audio and video codecs that are installed by default on my Satellite A80 with XP Home edition?
  I removed the safe mode, due to a problem with the Pinnacle Codec installed by Pinnacle Studio 10.
  Now, I need to put the video standard in audio codecs.
  I already downloaded the Microsoft Mediaplayer codec package and video sound new fr in Media Player.
  Unfortunately I have always its program to diagnose Toshiba during the test of its Midi and Wave.
  System Restore came with the message that the restoration was not possible because no changes had been made.

  Post edited by: roel

  Hello

  Try to use the tool "system restore."
  This application restores the operating system to the beginning.
  Maybe it will work.

• Re: Satellite A300 - how to restore the original condition?

  Hello

  My computer freezes for a second or 2 from time to time and Toshiba support told me it might be a software problem. I don't think, because he began the day I bought the laptop and the display driver keeps on the work stoppage, but because I said that if it's a software problem.
  I would have to pay for it, I want to try everything before sending it for repair. This is why I would like to restore my Satellite in its original state as he was just at the moment where I bought it.

  So basically I have 2 questions:

  1 - does anyone have any idea why it keeps freezing on me? And what I should try to do to fix it?
  2. can someone tell me how to restore the laptop to its original state?

  Thank you very much Dina

  Hello

  To determine if it of a software problem or not, you need to restore the factory setting and if it doesn't work you can go to an authorized service provider. They can repair the laptop for you.

  The factory settings can be restored with the Toshiba recovery disc. I guess that your laptop has been delivered with Windows Vista, if you have options to restore factory settings: the Toshiba disk recovery or HARD drive recovery service.

  HARD drive recovery function formats the first partition of your laptop and install Vista again with all the drivers and tools of Toshiba. It is an image that is stored on the second partition of HARD drive in the folder HDDRecovery.
  If you go into the advanced with F8 boot menu after you start the computer, you can start this feature of Toshiba. And then select Repair my computer and some Windows files will be loaded. Then, you can choose the function to drive HARD Toshiba Recovery and follow the instructions on the screen.

  The Toshiba Recovery disk, you must create first, or have you done this yet? Normally, you get a reminder of recovery message after the first start of the laptop that you must burn this disc. Therefore, you must the preinstalled Toshiba recovery disc creator and the image in the folder in HARD drive recovery will be burned on the disc. Then you have a startup disk that can restore the factory settings and HARD whole disc formats then back up your data first!
  The recovery disk is necessary if you have a new HDD or Windows start doesn t. Otherwise, you can use HARD drive recovery.

  I hope I could help a bit and now you understand how to restore the factory settings.
  If you have any other questions, please let us know! :)

  Good bye

• Satellite A350 - how to remove the password?

  Hello world
  I am neck and I joined just the website
  I have a problem with my Satellite A350

  I bought this laptop from an auction of trust, not on the net, with the attached unfortunately password that don t work of password, but clams House auction that he does,
  What happens is when I turn on the first screen you see is looking for a password, I put in the so-called password that was given to me, but it won't work. When I try to enter the BIOS setup, he still wants the password to continue.

  This computer using Vista and I can't even replace the Vista disc in the DVD player because will not work because the op system is not started
  I hope someone knows how to pass the password or can help me. I tried to remove the internal battery but no go, my email is [email protected] if you want to explain myself better things

  Thank you to everyone
  Col

  Hi neck!

  It's not so good news

  I m not a Satellite A350 owner but if you want to remove the password you must contact an ASP and ask for help. Laptop technicians are know how to remove the password and so I think they can help you best.
  On the Toshiba site, you can search an ASP:
  http://EU.computers.Toshiba-Europe.com-online decision-making supported downloads & => find an authorized service provider

  Good bye

• Satellite A200 - how to check the temperature of the processor fan?

  Hi all

  I have a Satellite A200 that my teenagers use a little, or abuse a little! Recently, it would not start up. I suspect the fan and pulled out the fan cleaned and tested the fan on a PSU, worked out well. He put it back together, ran startup repair and now the computer is operating normally. The fan is however not appear to come at all. In the Device Manager it tells me it works very well. I'm all good with the mechanical side of the House, but I'm a quamby operating system! How to check the temp CPU or fan?

  Thought that replace the fan but don't want to go that far just to get no results. Currently using the vacuum on low like an external fan and didn't want to just run the laptop with no cooling for fear of permanent damage. Although children watch movies with her on their doona may have already reached this!

  Any advice would be appreciated.

  Hey mate,

  How to clean the fan exactly? It s advisable to use the jet of compressed air. This could blow the dust of fans cooling and, therefore, it of not necessary to disassemble the laptop.

  In addition if the fan doesn't work anymore it of necessary to replace. You can order spare parts at an authorized service provider.

• Satellite A500 - how to change the LED display?

  Hey.

  Does anyone have guide how to change the display LED of Toshiba Satellite a500?
  I tried irisvista.com but there is only a guide how to replace an optical drive in this model, but nothing on the screen.

  Thank you.

  Don t always start a new thread on the same topic.
  Please follow the firstto:
  http://forums.computers.Toshiba-Europe.com/forums/thread.jspa?threadID=53875

• Satellite P200: How to calibrate the monitor to get the same colors using Photoshop CS3

  How to calibrate the monitor to get impression that looks like the picture on the screen?
  I use Photoshop CS3.

  When I get a pic of how I want it on the screen and try to print, it prints a lot more dark. I was able to calibrate my monitor iMac for photoshop, but could not find a way to do it with my Satellite P200.

  My printer is a Canon ip4300 and I'm using paper and ink of Canon.

  Hello

  Sorry, but I think that there is not much to do. I guess you have right ICC profile, but something like that is not supported by Toshiba.

• Satellite P10 - how to change the HARD drive?

  Hello

  I want to change my Satellite P10 for a bigger HARD drive.
  But I Don t know how to remove the DvD drive.

  On this laptop, I mean that the HARD drive is under the DvD drive.

  Please help me, if you know how to change the HARD drive.

  Welcome them

  Mister_X

  Hi Frank,.

  I'm not too sure about the P10, but on my A30 the hadr drive is under the DVD-ROM. It is secured in place by a single screw (accessible from under the laptop), and when it is deleted the DVD-ROM slides just to place revealing the hard drive.

  The hard drive is fixed with 4 screws (2 on each side)

  HTH

• Satellite L855-124 cannot change the brightness of the display after Win 8 upgraded

  Hi all

  I have a problem with my laptop Toshiba Satellite L855 - 124 PSKACE.
  After the upgrade to Windows 8, I can't change the backlight brightness of the screen of the laptop.

  There seems to be an error in the graphics driver.
  When I install the AMD graphics driver of Windows 7 in compatibility, it works again, but bugs on other areas.

  Anyone have any ideas?
  Even after you use the upgrade wizard provided by Toshiba, it does nothing.
  Also the drivers for my laptop are not updated. From 2012.

  I called tech support, they told me that a pilot team is going to be fixing the issue.
  That was 2 months ago.

  Is there anyone from Toshiba which can help me with this please?

  Thank you.

  > When I install the AMD graphics driver of Windows 7 in compatibility, it works again, but bugs on other areas.

  So, it looks like a problem of graphics card driver.
  Have you tried the win 8 64 bit * v8.982.7 * driver Toshiba UE page graphics card?

• Satellite L30 - how to remove the modem?

  Hello

  I have try to disable BIOS modem on my L30-113, but I found no! I try to remove physical modem, I have no chance, it's on board!

  How to remove the modem? What I have to shut off the power to the modem and the jury do not, or a mod BIOS whit menu disable the modem?

  Thank you!

  Can you please be so kind and explain why you want to disable/remove modem?
  Sorry, but I don't see any reasonable reason for it.

  If you use it, you can disable the device in Device Manager and he'll be dead for OS.
  By the way: on low budget laptops I guess it's on board.

• Satellite C660 - how to set the focus of the webcam?

  Hello

  Just bought this laptop, the built-in webcam looks very blurry when I use Skype. Does anyone know how to set the focus to the subject?

  See you soon
  Jules

  Hello

  to be honest, I have no idea on your model of lap... Try to update driver webcamd and play with Skype video settings.

• Satellite A40: How to reinsert the key on the keyboard

  Help...

  a key on my keyboard has extracted out.
  I knew nothing was broken.
  Does anyone know how to reinsert the key on the keyboard?

  Is there guidance on the internet?
  Or did someone knows how much cost a repair would be?

  It would take to leave my computer to the support office longer? Cannot work / live without my cell phone!

  Hi and thanks,
  LorelaiCk

  Hello

  Do you mean the PAC?
  The key caps are removable and it of very simple to remove or return on the keyboard.
  Push the CAP key to set the CAP over the keyboard.
  All that s

• Satellite M300 - how to use the recovery disk

  Hello world

  I was wondering how to use the 2 recovery discs that I burned recently if I wanted to fix my USB ports (as seen in my Toshiba M300 - wire to USB ports)

  Any suggestions?

  Hello

  You can use the only recovery disk to reinstall the whole OS!
  This means that the use of the recovery disk will format the whole HARD drive and will set the laptop back to factory settings!

  If you want to use the recovery disk and then insert it into the ODD and the start-up of this disc.
  Then the installation of the OS should move forward and you should follow the instructions on the screen.

  All that s