Satellite P300-1 year - Touchpad problem with AC adapter / CC

I have a laptop Satellite P300-1 year and from the beginning (two weeks)
I have a touchpad problem: it will not immediately responsive and the pointer shakes when pressing the key. Very often, it freezes for only one or two seconds.

It's VERY annoying. A USB mouse works perfectly.
I tried to reinstall the drivers of the ALPS, tried Synaptics ones, just try Windows Vista drivers: no way.

Now, I found the reason: this question is present only when the laptop is powered by the AC adapter / CC.
With the battery, the touchpad is perfect.

I contacted Toshiba Service and thay said that they do not change the AC adapter if I don't mean before a full system restore!
Is it not more simple just try with a new adapter and then only, if the problem persists, try more drastic procedures?

Anyone had this same problem?

> I contacted Toshiba Service and thay said that they do not change the AC adapter if I don't mean before a full system restore! Is it not more simple just try with a new adapter and then only, if the problem persists, try more drastic procedures?

The point is that your laptop should be always verified using the Toshiba factory setting.
Why? Because the ASP wants to make sure that this issue is not related to a software problem (compatibility problems with applications 3rd part). Software problems are not covered by the warranty.

In addition the ASP will always recover the laptop before the verification of the pieces of equipment to malfunction. Therefore, you should always back up your data from the HARD disk until you send the laptop to check.

I recommend you to reinstall the operating system using the Toshiba recover disc and then check if the problem appears.
If yes you can contact ASP and could provide all the necessary details for only one technician.

Good bye

Tags: Toshiba

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