Satellite P850 freezes at login screen

Hello

We have a P850 138, which is refurbished, purchased about 3 months ago. Over the last week or two, we had a problem with the screen freezing when connecting, flashes function password but the mouse does not work and the keyboard is completely insensitive. Restart makes no difference, it usually takes re-boot completely.

This happens more and more often and is really frustrating - hoping someone can shed some light on what we, or is it necessary to send it back?

Also, is it worth to buy a laptop cooler for this model because it seems to get really hot - don't want to cook the inside!

Did you install new OS are starting to use with factory settings?

You know what; It's new model laptop so I think you should clarify this with Toshiba service. In general you cannot do much except reinstall OS in the hope that everything will be OK again. Communicate with the service, to explain the situation and that they should take care about it.

Cooler is not necessary if everything works OK. System on some portable cooling is designed to offer good performance and reduce material temperature at a normal level. Make sure you just vent is not blocked and the laptop is able to catch his breath.

Tags: Toshiba

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