Satellite Pro M10 freeze and crash with some programs

Hello

I have a M10 Pro Satellite...
A few weeks ago it's freeze and crash with some programs like wmpayer, messenger... I delivered to the authorized agent and they had not detected any problems.
Already I have formatted several times, but the problem persists.

Any idea what this may be?

Thank you

Hello

For me it looks like you might have a motherboard problem. Formatting removes the chance that it is a software problem. Try taking 1 stick of RAM and test with it. If she continues to crash, remove that stick and try it. If she does it with the two RAM then those who are ok. HARD drive is not the culprit, so now he could either be processor or MB. Find a program to measure the heat from the laptop and run some heavy programs do overheat. If the temperature goes up and then it crashes, it could just be overheating. If it continues without overheating you either have a CPU or MB problem. I hope this helps.

Tags: Toshiba

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