Satellite Pro P300 - after Truesuite update I can't open protected files
Hello
Sorry for my bad English, but I came to Italy, and here we do not have any forum that can solve my problem.
I have a Toshiba laptop pro P300 with fingerprint reader. I use fingerprints to log and protect certain files, simply out of curiosity, he seemed cool...: |
The problem was born while I recently updated "truesuite access manager. Since I did the update I can not open protected files, I have not read that I have to remove the protection before the update (damn...), but these files are important to me and I have to reopen them.
To solve the problem at all first I restore the system prior to the update to have the old version and open these files again, but my fingers are deleted and I can not create new prints because the pc said "could not open the sensor. I don't know what that means.
I thought he needs some drivers, so I reinstalled truesuite Manager to access, several times, I reinstalled the BIOS, I did the scan of the drive and the diagnosis of toshiba, but the sensor still does not work.
I think that if I can record a fingerprint with the old version of the program I will be protected able to open files again (and I will no longer protect them) because only the old version of the program knows how to decrypt these files, but I do not know how to enable the fingerprint sensor. Could someone help me, please?
Thank you very much!
The update of Truesuite comes WindowsUpdate? Or did you download the update from the Web from Toshiba site?
You can use your backup password (usually its your Windows password) to access the files?
Tags: Toshiba
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