Scam phone Microsoft

A got a call yesterday from a man of Asian-sounding. He told me he was from 'Windows' and that he would fix my problem of spam (I had - 47 that day) he seemed to know what he was talking about so I went with him, pressing the various keys by following the instructions at one point, he was in control of my computer screen. He then told me I could have the problem fixed for $190. I then told her that I didn't it was authentic and hung up.

My computer is an old Dell doesn't work on Windows XP. I turned on later but could not access the main screen. Instead, I get a small pop-up window titled "Windows XP Startup Password", asks me to insert a password. I never had to use a password before, so might not be consistent. It seems that my computer has been corrupted, nothing that I delete this pop-up window, cannot use the computer. Anyone have any idea what I can do?

Thanks in advance.

John

On Friday, March 6, 2015 17:52:11 + 0000, johnames34 wrote:

Thank you Ken

Cannot follow your advice. Do not have access to the desktop, just a blue screen with a small window asking for a boot password, which of course, I don't know.

Thanks anyway

You are welcome, but you have misunderstood my advice, so let me clarify
She:
What I recommended is to perform a clean reinstall of Windows.
To do this, you don't need access to the office. What you need to do
is to boot from the Windows installation CD and follow the prompts for a
clean install.

Note that when you do this, you will lose all your data files and all the
you program facilities. To recover, you need to restore
your saved data and reinstall all of your programs from their
original media.

If you do not have a backup, you can remove the drive from the computer
and install it as an external drive to a friends computer. Then, you
can copy all data files.

In another message that you say "Unfortunately, I am an old man and not very.
clued up on computers. "First, I would like to say that I am an old man too (77).
Maybe older than you, and I know very well that computers. Even us old
guys can learn computers.

But more importantly, what you're saying, what I recommend above is
likely to be above your skills. If you need to seek the help of a
a friend who has the more skills you have.

If you can't find a qualified friend, you will pay for
professional help.  Avoid the Geek Squad (and any big-box store) as
the plague. They are among the worst places to use for
repair of computers or advice.

Instead, find your self a little local place that is recommended by
other members of your community (for example, if you have a group of PC users)
in town, they can probably give you a good recommendation).

One last point: If you do not have a backup, you've played with
the fire. Almost everyone should be back up regularly. It is always
possible a disk hard crash, error of the user, near the lightning,
virus attack, even stolen computer, may result in loss of
everything on your drive. As it has often been said, it is not a question of
If you have a problem, but when.

Tags: Windows

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