Scan to computer & other features missing after "upgrade".

I went to my HP6500 E710n-z software as I do always find in the tab devices and printers. It opened very well and had all my usual options.  I wanted to enable it function analysis.  I saw the top of the window there is a software update available, so I chose it.  Now after you run that assumed software "update" I lost a lot of the icons and functions that were present right before the upgrade. Before the upgrade, it was a nice black background and had probably about 6 icons relating to the functions of scanning and others.  Now he has a gray background and only 3 icons.  And for me, most importantly, the SCAN OF the COMPUTER button and the options are not available.

I am running Win 7 x 64 version.  I tried to uninstall the software, put it back and even make a windows system restore to a point before the change, but no matter what I tried, whenever I come back in printer from the control panel and open the HP6500 E710n-z I always get the very degraded and significantly less functional possibilities now.

It is extremely frustrating, as everyhing was fine until I 'upgraded' supposed to be previously adequate software, which has removed one of the key of my all-in-one, functions that is directly scan to the computer! I can always scan using the HPScan software, but cannot do it more directly from the unit of the IOA

Someone at - it a similar experience?

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Download a new set of drivers. This should solve the problem. Make sure you use full feature software and driver. Let me know what happens.

Tags: HP Printers

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