Scan to computer & other features missing after "upgrade".

I went to my HP6500 E710n-z software as I do always find in the tab devices and printers. It opened very well and had all my usual options.  I wanted to enable it function analysis.  I saw the top of the window there is a software update available, so I chose it.  Now after you run that assumed software "update" I lost a lot of the icons and functions that were present right before the upgrade. Before the upgrade, it was a nice black background and had probably about 6 icons relating to the functions of scanning and others.  Now he has a gray background and only 3 icons.  And for me, most importantly, the SCAN OF the COMPUTER button and the options are not available.

I am running Win 7 x 64 version.  I tried to uninstall the software, put it back and even make a windows system restore to a point before the change, but no matter what I tried, whenever I come back in printer from the control panel and open the HP6500 E710n-z I always get the very degraded and significantly less functional possibilities now.

It is extremely frustrating, as everyhing was fine until I 'upgraded' supposed to be previously adequate software, which has removed one of the key of my all-in-one, functions that is directly scan to the computer! I can always scan using the HPScan software, but cannot do it more directly from the unit of the IOA

Someone at - it a similar experience?


Download a new set of drivers. This should solve the problem. Make sure you use full feature software and driver. Let me know what happens.

Tags: HP Printers

Similar Questions

  • Icon of BB App World blackBerry Smartphones missing after upgrade to OS


    I use blackberry bold 9780.

    After the upgrade to OS my BB app world was absent. I tried to restart and re - install the app world but it does not work...

    appreciate that someone can solve this problem...

    Hi liedia

    Welcome to the Forums of the BlackBerry Support

    Try this Knowledge Base:

    KB29422   BlackBerry App World icon is missing after upgrade to BlackBerry App World to


    Also, who is your provider? Please edit your profile and remove your mobile number.

  • Him find on page feature broke after upgrade to FF 37.0.2 on OSX. Known issue?

    After upgrading from 37.0.1 to 37.0.2 my cmd + F and edit > find the feature no longer works. I no longer get the search box in the lower left corner of my browser. Is this a known problem in 37.0.2? Is there a fix or a workaround? TIA


    Try Firefox Safe mode to see if the problem goes away. Firefox Safe mode is a troubleshooting mode that temporarily disables hardware acceleration, restores some settings and disables add-ons (extensions and themes).

    If Firefox is open, you can restart Firefox Safe mode in the Help menu:

    • Click the menu button

      click Help

      then select restart with disabled modules.

    If Firefox does not work, you can start Firefox in Mode safe as follows:

    • On Windows: Hold down the SHIFT key when you open the desktop Firefox or shortcut in the start menu.
    • On Mac: Hold the option key during the startup of Firefox.
    • On Linux: Exit Firefox, go to your Terminal and run firefox-safe-mode
      (you may need to specify the installation path of Firefox for example/usr/lib/firefox)

    When the Firefox Safe Mode window appears, select "start mode safe."

    If the problem is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme or hardware acceleration. Please follow the steps described in the section Troubleshooting extensions, themes and problems of hardware acceleration to resolve common Firefox problems to find the cause.

    To exit safe mode of Firefox, simply close Firefox and wait a few seconds before you open Firefox for normal use again.

    When find you what is causing your problems, please let us know. This might help others with the same problem.

  • The status bar is missing after upgrade to 4 beta 4 beta 7 6.

    This old thread from blocking

    The status bar at the bottom of the window was visible when I was using Beta 6, but after upgrading to Beta 7 is missing. I restarted Firefox many times.

    The status bar was removed from the Beta 7 and replaced with the add-on bar. If there are special features of the status bar you want, you can use The status 4 Evar add-on to add them to the bar of the add-on.

  • Yoga 2 Pro - sleep setting missing after upgrade to Windows 10 RTM

    Here's another interesting event. I use sleep mode all the time, that's what happens "when I close the lid. After upgrade Windows 8.1 for Windows 10 RTM, "standby mode" is not found. "when I close the lid" and related parameters in power management have an empty selection, sleep does not appear in the drop-down list of choices. It seems revenue to "Put to sleep" by default. By reading the other Windows 10 forums I know sleep is supported in Windows 10, how can I get that back? I tried to download and install the latest driver for power management (as dated 17/07/2015, I think) but I get the message that "you already have a newer version of the driver installed", I cancelled out of the facility. Are there newer drivers planned for soon? I can shoot with Microsoft Basic Display Driver (3200 x 1800 only, see my other ad in the forum), although I used a different resolution in Windows 8.1 and hibernate instead of mode 'sleep', but I hope that these features will work soon. Thank you, Bob

    * Sleep is back * after having solved my problem of graphics driver. Fixed. See the thread «driver Intel HD graphics on Yoga 2 Pro fail after...» "for more details. Cheers, Bob

  • Bootcamp (Win7) missing after upgrade to El Capitan

    My iMac early 2009 (one of the 4 Macs in my office) has lost his Boot Camp partition after upgrade to OS 10.11. the 1 TB drive keeps 783 GB as Untitled in disk utility, but the icon is missing from the office and it does not appear in the start window options.  I don't want to wipe o as Win 7 teacher was OEM and I Revit and Autocad licenses on it.  I can do something so he relocated it?  I have the same problem with my Macbook Pro of retina.

    Following earlier suggestions of solitaire T I ran the commands it suggests.  These are the outputs if anyone knows what they mean:

    Last login: Friday, June 3 09:41:15 on ttys000

    mkdir: /Users/fredbatterton/.bash_sessions: permission denied

    Contact: /Users/fredbatterton/.bash_sessions/FCC0EEE2-2E12-4555-A81F-8928ED3C4940.histor ynew: no such file or directory

    Mies-Van-Der-Rohe: ~ the fredbatterton list $ diskutil

    / dev/disk0 (internal, physical):


    0: GUID_partition_scheme * 1.0 TB disk0

    1: disk0s1 EFI EFI 209.7 MB

    2: Apple_HFS Macintosh HD 216,2 GB disk0s2

    3: disk0s3 Apple_Boot Recovery 650.0 MB HD

    4: Microsoft data base 783,1 GB disk0s4

    Mies-Van-Der-Rohe: ~ list of cs fredbatterton$ diskutil

    No logical volume group CoreStorage found

    Mies-Van-Der-Rohe: ~ fredbatterton$ sudo TPG - vv - r show/dev/disk0

    See the TPG: / dev/disk0: mediasize = 1000204886016; SectorSize = 512; blocks = 1953525168

    See the TPG: / dev/disk0: MBR suspicious to sector 0

    See the TPG: / dev/disk0: Pri GPT to sector 1

    See the TPG: / dev/disk0: GPT Sec at sector 1953525167

    start index size summary

    0           1         MBR

    1 1 Pri GPT header

    2 32 table GPT Pri

    34 6

    40 409600 1 part TPG - C12A7328-F81F-11D2-BA4B-00A0C93EC93B

    409640 422357176 2 part TPG - 48465300-0000-11AA-AA11-00306543ECAC

    422766816 1269536 3 part TPG - 426F6F74-0000-11AA-AA11-00306543ECAC

    424036352 1529487360 4 part TPG - EBD0A0A2-B9E5-4433-87C0-68B6B72699C7

    1423 1953523712

    1953525135 32 table dry GPT

    1953525167 1 dry GPT header

    Mies-Van-Der-Rohe: ~ fredbatterton$ sudo fdisk/dev/disk0

    Disk: geometry / dev/disk0: 121601/255/63 [1953525168 sectors]

    Signature: 0xAA55

    From end

    #: cyl hd s - cyl hd s id [Start - size]


    1: EA 1023 254 63 - 1023 254 63 [1-409639] < unknown ID >

    2: AF 1023 254 63 - 1023 254 63 [409640-422357176] HFS +.

    3: AB 1023 254 63 - 1023 254 63 Boot Darwin [422766816-1269536]

    4: 0C 1023 254 63 - 1023 254 63 FAT32L Win95 [424036352-1529487360]

    Mies-Van-Der-Rohe: ~ fredbatterton$

  • Pavilion dv6: pilots missing after upgrade to windows 10

    The following drivers are missing after the upgrade to windows 10:


    For the first 3...

    This package contains the driver for laptop models JMicron card reader supported and operating systems.

    File name: sp45046.exe

    For the last one (0004), you need this driver...

    This package provides the HP ProtectSmart Hard Drive Protection software (HP 3D Driveguard) for the laptop models running a supported operating system. HP (HP 3D Driveguard) ProtectSmart hard drive Protection software protects the hard drive of "parking the heads ' if the laptop fell accidentally, or is suddenly hit by another object.

    File name: sp61037.exe

  • Folder my documents is missing after upgrade to Windows 7

    Original title: MJ has upgraded to windows 7 ultimate

    I just upgraded to windows 7 ultimate and now find my documents folder is missing, I have tred everything including checking my old windows files, but nothing is, can anyone help

    Hi Mike,.

    Please answer a few questions to refine the question.

    1 are you referring to the "documents" folder in Windows thelibrary?

    2. did you check the exact location of the folder "documents" in Windows 7?

    3. from which operating system you have upgraded to Windows 7?

    4. have you received an error during the upgrade to Windows 7?

    Method 1:

    As was the Document and Settings folder in Windows XP Pro in Windows 7 does not have access to any user, as it is a protected file. The folder you're talking has now been replaced in Windows 7 with the USERS folder. And you can also access the folders of documents in libraries. You can search the documents folders in C:/Users/user_name.  If the problem persists, proceed to the next step.

    Method 2:

    $INPLACE. ~ TR and $WINDOWS. ~ Q are leftover folders created by Windows during the upgrade process, if there is no error while upgrading files may be saved in these files.

    Individual records will be hidden by default and you can view the folders to view the folders. You can look in the C: drive.


    Show hidden files

    I suggest you to refer to the multiple suggestions in a similar discussion.

    Files or folders 'Documents' are missing after the upgrade from Vista to Windows 7

    Hope this information helps. Response with status so that we can help you.

  • Computer laptop Sony Vaio after upgrade to Windows 8 screen appears Dim

    * Original title: laptop Sony Vaio upgrade to Windows 8

    Since I've upgraded to Windows 8, my screen on my Sony notebook is very low. I went on the Sony website, and he recommended that I have not upgraded to Windows 8. Too late! What should I do to fix this?  I have a Sony Vaio VPCS111FM. Thank you!

    Good morning Sonu,

    Thanks for posting your query in Microsoft Community.
    I'm sorry to know that you are facing problems with the Sun computer screens after upgrade to Windows 8
    I imagine how it could be frustrating when things do not work as expected.
    We will try the following methods and check if it helps.
    Method 1: Enable adaptive brightness and see if brightness improves:
    1. press Windows + X key together on the keyboard button.
    2. Select Control Panel.
    3. click on power under Control Panel Options.
    4. Select the settings of under balanced plan.
    5. click on change advanced power settings.
    6 expand the view.
    7. turn on the Enable Adaptive brightness.
    If this method does not improve the brightness of the screen, turn off Adaptive brightness allow once again.
    Method 2: If you still face the question, I suggest to download graphics drivers on the manufacturer's Web site and follow the link below and install the drivers of graphics card in compatibility mode.

    Additional reference:

    If the problem persists check the link below and follow the suggestions of Miguel

    Sony VAIO - hardware & networking community
    Hope this information helps, just reply to the State of the question to get help.
  • HP8600: Missing after upgrading Windows 10 HP scanning software

    Can anyone help please? Just upgraded to Windows 10 and my nice HP software for scanning has simply disappeared. Tried to download the HP suggestion, but it's still not there. I had to resort to entering the IP address of the printer, which comes with a very basic scanning system (ie 1 single page per file .pdf) and does not allow for cropping etc.

    Was already on Windows 8 and everything has worked. Very confused and looking for enlightenment. Thank you in advance.


    Try this first.


  • CD/dvd drive missing after upgrade to Windows 10

    I have an Aspire 7551 G. Shortly after the upgrade to Windows 10 my cd/dvd drive has disappeared. If I put a cd in the drive nothing happens. The drive is not even appear on my computer more. If I open Device Manager it is listed under "Other devices" with a question mark. It appears as OPTIARC DVD RW AD - 7585H. How to bring back my cd player?

  • All-in-one HP OfficeJet 6100: cannot scan multiple pages to a PDF after upgrade to windows 10

    I used to use Hexonic software ScantoPDF to scan multiple pages and save in a single PDF document. After the upgrade that software no longer works, even after I re-installed.

    I searched for another free application and safe to use to scan documents to PDF format since HP has no software of the printer to the HP officejet 6100 and two scan Windows 10 applications are primitive (it doesn't have an output PDF option, and the other Scan, only lets you scan a page in a document.

    Help! Can someone please provide a free software application that will allow me to scan multiple pages in a document?

    Thank you.


    Try to use NAPS2 which is a freeware software and allow the digitization of several PDF files:

    Hope that helps,


  • My computer is VERY slow after upgrade to El Capitan, and especially after I have downloaded MS Office 2016

    After that I downloaded El Capitan, I was satisfied with the content and the speed for about a week. I did a clean install... After 2 weeks of use, I bought the MS Office 2016 and I think after that, I noticed a significant decrease in performance. I mean, like one where I want to throw my computer out the window about 100 times a day. Takes me 30 minutes to start the computer and perform a simple task like the connection to an account on the internet and missing his shot something. 30 minutes! A task that should take 30 seconds.

    I don't know where is the problem. I have a late 2008 Macbook Alu 2.4 GHz, 8 GB Ram, disk SSD (130 GB of free space) and the rest is the default value. Is there a solution, suggestion? Is it fair that my computer can't take El Capitan even with the plug I have, or are at - it something else?

    Thank you that I advance for any help, I'm desperate with her...


    look at the following link-

  • Bootcamp missing after upgrade to El Capitan

    Hi, I want to run Windows so that I can remove the ADS 'files' associated with the files I transferred to a Windows computer for Mac Pro (mid-2010) I.

    After the upgrade to El Capitan (or perhaps Yosemite, as I haven't used bootcamp for awhile) bootcamp will no longer appear when I hold 'alt' when starting.

    I use NTFS for Mac OS X by Paragon and the bootcamp partition appears in the Finder, and the files are accessible.

    I have a backup time machine in Mac OS X I have an El Capitan USB drive Installer.

    Disk0 is an SSD that would 744,91 for OS X and 253 GB of bootcamp.

    I read the posts here who have a similar problem, but my system seems to have an additional problem with a partition OS X 'extra' appearing in the readings (see below) that should not be there.


    $ sudo TPG - vv - r show/dev/disk0


    See the TPG: / dev/disk0: mediasize = 1000204886016; SectorSize = 512; blocks = 1953525168

    See the TPG: / dev/disk0: PMBR to sector 0

    See the TPG: / dev/disk0: Pri GPT to sector 1

    See the TPG: / dev/disk0: GPT Sec at sector 1953525167

    start index size summary

    0 1 PMBR

    1 1 Pri GPT header

    2 32 table GPT Pri

    34 409600 1 part TPG - C12A7328-F81F-11D2-BA4B-00A0C93EC93B

    262144 409634

    671778 1454904080 2 part TPG - 48465300-0000-11AA-AA11-00306543ECAC

    1455575858 6

    1455575864 1269512 3 part TPG - 426F6F74-0000-11AA-AA11-00306543ECAC

    1456845376 8

    1456845384 1269528 4 part TPG - 426F6F74-0000-11AA-AA11-00306543ECAC

    1458114912 1271456

    1459386368 494137344 5 part TPG - EBD0A0A2-B9E5-4433-87C0-68B6B72699C7

    1423 1953523712

    1953525135 32 table dry GPT

    1953525167 1 dry GPT header

    $ sudo fdisk/dev/disk0

    Disk: geometry / dev/disk0: 121601/255/63 [1953525168 sectors]

    Signature: 0xAA55

    From end

    #: cyl hd s - cyl hd s id [Start - size]


    1: EA 1023 254 63 - 1023 254 63 [1-1953525167]

    02:00 0 0 0-0 0 0 [0-0] unused

    03:00 0 0 0-0 0 0 [0-0] unused

    04:00 0 0 0-0 0 0 [0-0] unused

    $ diskutil list/dev/disk0

    / dev/disk0 (internal, physical):


    0: GUID_partition_scheme * 1.0 TB disk0

    1: disk0s1 EFI EFI 209.7 MB

    2: Apple_HFS MacintoshSSD 744,9 GB disk0s2

    3: Apple_Boot 650.0 MB disk0s3

    4: Apple_Boot disk0s4 650.0 MB

    5: Microsoft database Bootcamp 253,0 GB disk0s5

    List of cs $ diskutil

    No logical volume group CoreStorage found


    / Dev/disk0 - 1000 GB drive / 931 GiB - 1953525168 sectors (RO)

    Current partition structure:

    Start end partition size in sectors

    1 system EFI P 34 409633 409600 [EFI system partition]

    2 p Mac HFS 671778 1455575857 1454904080 [partition MacDrive HFS +]

    3 p Mac 1455575864 1456845375 1269512 Boot [Boot OS X]

    Mac Boot 1456845384 1458114911 1269528 4 p [Untitled]

    ATTENTION: number of cylinder/heads of 255 incompatibilities (NTFS)! = 1 (HD)

    ATTENTION: number of sectors per track of 63 incompatibilities (NTFS)! = 1 (HD)

    P 5 MS Data 1459386368 1953523711 494137344 [BOOTCAMP]

    / Dev/disk0 - 1000 GB drive / 931 GiB - 1953525168 sectors (RO)

    Start end partition size in sectors

    > System EFI 34 409633 409600 P [EFI]

    D Mac HFS 671778 1455575857 1454904080

    Data SM 965249025 1459386368 494137344 D

    D Mac HFS 1455576115 1456845642 1269528

    D Mac HFS 1456845657 1458115184 1269528

    D Mac HFS 1458115199 1459384726 1269528

    Data SM 1459386368 1953523711 494137344 D

    1. two recovery HDs indicate a fail OSX Upgrade.

    2 Please after the release of

    sudo dd if = / dev/rdisk0s5 account = 1 2 >/dev/null | hexdump - C

    3. What is the version of Windows on your MP?

  • Laptop computer shows BOOTMGR missing after running system back to factory State

    I have a HP Pavilion Entertainment notebook model #dv7 cl 3163. First of all, I must say that I am a beginner user. My problem started with a low battery problem. Then, using recovery mgr. I first ran to the top of disks and then tried system restore. During which it stops. When I tried to restart it initially said something about starting like new from the factory. Then it said could not load the windows program. I contacted hp and tech had me buy a phone holder 1 year plan. Had me then go th the Recovery Manager and select restore to the original image. During which he gave this message. Recovery Manager cannot restore computer using the fzctory image. Please contact HP support. 0xe0ef0003 error code. He said that meant, that I need a new hard drive. Now when I turn it on it says BOOTMGR missing. Use ctrl del apt at the beginning but who doesn't. It doesn't do anything. The technology would be good? Is there a way I can check my drive first? Or another way to tell? It was not the original problem so I am not confident in its determination. Should I be?

    Immediately after turning the power on, press the ESC key. This should bring up a menu which F2 is what you choose. Use Diagnostics to test your hard drive.

Maybe you are looking for

  • Camileo S30 won't save

    It's the second s30 I've owned (first just died)... as a first step, this second o.k saved one but now when I press the record button nothing happens... it is equipped with a max ram32gb sdhc card that I formatted... Any suggestions?

  • Qosmio F10 - devices USB is not recognized correctly

    HelloI had major problems with the USB ports on my Qosmio F10. Everytime I try to plug in a USB device, the F10 recognizes there is only something there, but always categorizes him as an unknown device. For example, whenever I try to attach a USB mou

  • Projector shows the progress bar is empty after indexing...

    After I realized, that the msd progress was constantly running with 50 to 80% I have rebuilt the index of Spthlight and the CPU usage is now missing. What is left and who irritates me, now, are just the "indexing...". ' appears on the search, but the

  • Uninstall not filling

    I need to uninstall some programs and it won't fill.  Before that, he wouldn't let me uninstall some programs.  How can I fix it?

  • HP Laser Jet 1020: Print LaserJet

    Hello my Mac book pro crashed. I received another similar Mac Book Pro (7-8 years) of a friend and plugged on my HP Laser Jet 1020 (10 years) I had my old computer connected whenever I printed my documents. I click on 'Print' it seems that if everyth