ScanJet 4500: ScanJet 4500 fn1 cannot connect to the network folder

Brand new, out-of-the-box fn1 ScanJet 4500.  I set up to scan to a network folder.  The scanner receives a valid IP address (via a DHCP reservation).  I turned all functions of the scanner turned off wireless.

After the addition of a network path of the folder and the user ID/password combo valid (Yes, the ID has the full control permission to the folder), by tapping on the icon of the folder on the touchscreen yields:

"[Name of the Scan entry] is unable to connect.  Check the network, ensure that the remote computer is turned on, and then try again. »

It is, of course, a very generic and without relevant message.

It is a domain environment so I tried:

Domain\username user + password

username + password

username@domain + password

The tests within the Web yields Panel scan the green check mark and "the test has been successfully completed. Path of the network folder is saved. »

Change the host name of the IP address of the server has been running.  In the path to the folder, instead of:

\\SERVERNAME\path\path\path

I used

\\10.xxx.xxx.xxx\path\path\path

Tags: HP Printers

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