ScanJet g4010: do not install scanjet following usb and usb-hardware driver issue?

Hello

I tried to install the scan of a brand new computer and encountered the following problem:

I downloaded the package of appropriate software (full software and driver) from HP Web site, I start to install and get a message after the first stage (verification of the system requirements). the specific question that the system doesn't have the support of USB-required to complete software installation USB + same question regarding the USB hardware...

strange because it is a whole new system, and none of the other USB devices have no problem at all... (this happens even without/before plug in the device to scan..)

I also made an update of the Bios and checked if all USB ports are active and enabled in the Bios, no problem...

System = dell optiplex 5040, windows 7 Professional 64 bit

any ideas?

Hello
Click the Start button and type folder in the search bar, then open the Temp folder indicated.

Open the last HP installation folder that begins with 7z (e.g. 7zs1234)
Open the installation folder.
Find the file usbready.exe and rename it to usbready.old.exe
Navigate to the main extraction folder (folders that begins with 7z) and run the Setup.exe file.

Now follow the installation and check for the difference.

Kind regards
Shlomi

Tags: HP Printers

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