Scanner connected to the computer and the wall, but still not let me scan

I have a "printer, scanner and copier" HP all-in-one. The printer itself is out of ink and paper, but I can't get the scanner to work. The USB cable is plugged into the laptop and the other cord is plugged into a wall outlet, but it still won't let me not scan images. What could I do it wrong?

Hello

1. who is the operating system installed on your system?

2. did you of recent changes to the system before the show?

3. What is the model number of All in one Copier and scanner?

4. do you get an error message when you try to perform the scanning?

5. the scanner was working fine before?

Method 1:

Follow the link below and open the hardware and devices troubleshooting tool and check if it helps.

Open the hardware and devices Troubleshooter

http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter (Applicable to Windows 7)

http://Windows.Microsoft.com/en-us/Windows-Vista/tips-for-solving-problems-with-USB-devices (Applies to Windows Vista)

Method 2: Update the drivers.

Follow the link below and update the drivers and check if that helps.

http://Windows.Microsoft.com/en-US/Windows7/Update-a-Driver-for-Hardware-that-isn ' t-work properly  (Applicable for Windows 7)

http://Windows.Microsoft.com/en-US/Windows-Vista/Update-a-Driver-for-Hardware-that-isn ' t-work properly (Applicable for Windows Vista)

In addition, check out the link below and check if it helps.

http://h20000.www2.HP.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&TaskID=110&prodSeriesId=27010&prodTypeId=18972

Let us know if it helps.

Tags: Windows

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