Scanner does not work for all users on the computer Windows 7

Photosmart 7510 Scanner does not work.  My scanner has the habit of work.   Now it does not for one of the three users on my Windows 7 desktop.

I spent over 3 hours on the phone with HP.   They had me restart the computer, Plug and unplug the printer, reinstall the software twice under different names. The software depending on what user id, it is installed under allows access to the scanner/printer to one or more users.  The scanner works with Windows Paint software for all three nicknames.

HP response is that some user control prevents the scanner software, who used to work on all three nicknames on the computer, which now works on one or more of the users.  They couldn't tell me which user control need changing.

The HP solution is to restore my system when I could scan for all users of three.   I don't want to do that.   Does anyone have a better solution?

The real problem is HP error messages.   When I click on scan a document, there is no answer.  Nothing happened.

Then I tried to scan using Windows Fax and Scan.   I got an error message which helped me locate the source of the error.   I was able to fix the problem without creating a new user account.  I had deleted bu error the file MY Document.   Restore this file fixes the problem.

Tags: HP Printers

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