Scanner does not work on my Hp Printer and I can't find a way to see my ink level

Hello!  I uninstalled HP Support Assistant, did an update of Windows, installed on official site, and still I can not scan from my printer (you had to make a shortcut to scan from my computer), and I do not know my ink level.

Any ideas on how I can see my ink level?

Any ideas on how I can scan (even if it's a low priority because I did this work around)

I go back to the site of HP and HPSA (ensuring that everything is updated), but I don't see that the HP Digital Imaging Monitor icon is msising and HPSA advised me a custom installation and to include that when installing.  It is the icon/program to see my ink level.  But I can't seem to get there. Not an option for installation.

Any other ideas?

Thank you!


Hi linsjean,

I see that you have lost the ability to use the HP software to scan and check the ink levels. You can continue scanning as you are now, simply download and install HP Print and Scan doctor to check your ink level, or you could perform a full uninstall and reinstall.

Click here to download and run the utility > HP print and Scan Doctor

Or you can use the steps below to complete uninstallation and reinstallation;

  1. Hold down the Windows Logo key () on the keyboard and the 'R' to open the dialog box run, type %temp%
  2. Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted
  3. Download the software and choose Save as, save to desktop > click here, choose your operating system, click Next, select the product software driver installation and download your software.
  4. After downloading software and extracts, reopen the temp folder, use the instructions in step 1.
  5. Locate and open the folder starting with 7z (example: 7zS2356)
  6. Open the folder Util
  7. The CCC folder
  8. If you have a computer HP run the L3uninstall.exe. If you have an non HP computer run the L4uninstall.exe
  9. Once the uninstall is complete, reboot the computer
  10. Follow these steps to reset the registry settings and options for Windows Installer.

Tags: HP Printers

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