Scanner HP crashes

Hello

I have HP Photosmart C3150 all-in-One Printer, which hangs at startup each time after switching to the new machine (I used Migration Assistant to transfer all the data from the old machine.  Looks like I need to re - install the HP software, but could not find it on the website.

Crash log is below.

Process: HP Scan [34530]
Path: Applications/Hewlett-Packard/HP Scan.app/Contents/MacOS/HP Scan
ID: com.hp.scan.app
Version: 2.1.4 (7)
Code type: X 86 (native)
Parent process: launchd [158]
User ID: 501

Date/time: 2013-12-12 21:57:26.668-0800
OS version: Mac OS X 10.8.5 (12F45)
Report Version: 10

Interval since last report: 234796 s
Crashes since last report: 2
Per-App crashes since last report: 2
Anonymous UUID: 7B8BF757-3537-5EE1-4F5D-ACADBF67325E

Crashed thread: 0

Exception type: EXC_BREAKPOINT (SIGTRAP)
Exception codes: 0 x 0000000000000002, 0 x 0000000000000000

Request for clarification:
dyld: launch, loading of the dependent libraries

Dyld error message:
Library not loaded: /Library/Printers/hp/Frameworks/HPWorkflowsManager.framework/Versions/A/HPWorkflowsManager
Referenced from: Scan.app/Contents/MacOS/HP Applications/Hewlett-Packard/HP Scan
Reason: image not found

Hello

The HP scanning application is not available for your device for Mountain Lion, the version used is intended for older operating systems and is not stable on newer operating systems.

First, don't forget to uninstall any incompatible software installed by opening the Applications folder, then the Hewlett-Packard folder and run the HP uninstaller.

Once the uninstall is complete, reboot your Mac, then click on the Apple icon and select software update.

Be sure to install any listed Apple or HP Update.

Then go to print & Scan and add the printer again by clicking on the sign more, its latest drivers will be installed from Apple.

For any question, get the drivers from Apple, you can install the following package and then add the printer again:

http://support.Apple.com/kb/dl907

The following document lists more detailed instructions that you can follow it as well:

http://support.HP.com/us-en/document/c03378792

Follow these steps to scan on 10.8 using the provided solution (e.g. Preview, Capture of Image, etc.):

http://support.HP.com/us-en/document/c03550518

Finally, if you get an additional page after your print jobs, it is a question which are addressed by the following hotfix knpown:

http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-126392-1&cc=us&DLC=en&LC=en&OS=4142&product=1146336&sw_lang=

Kind regards

Shlomi

Tags: HP Printers

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