Scanner HP hangs while loading, Mac OSX Lion

Some time, I've upgraded to the new Mac operating system and scanning HP began to simply crash at startup.  I tried waiting a long period never came to see if an update would come to my computer that could solve the problem, but nothing.  I waited for the next upgrade Mac OSX, and with Mountain Lion here still does not work.  I tried to find the drivers so I could remove and reinstall them using, but drivers HP page she finished with just a message saying something to the effect of "these updates come to you automatically through a software update...". ".  I can't believe that HP gave this device and it not support.  I just got an update for it through the normal OS update, but it still broken.  If I try to use Image Capture (de facto under Mac OSX program) he struggles to do the scan, or I would just use it.

What should I do to fix this?

Printer:

HP Photosmart Premium (around 2011)

I'll tell you more details on the model, but none of the software loads on my system by which I could tell you.

Please notify.  Thank you.

John

Hi JASFamily,

Which model of the list of printers below is your printer?

HP Photosmart Premium all-in-One Printer - C309g
Printer HP Photosmart Premium Fax all-in-One - C309a
Printer HP Photosmart Premium Fax e-All-in-One - C410a
Printer HP Photosmart Premium Fax e-All-in-One - C410b
Printer HP Photosmart Premium Fax e-All-in-One - C410c
Printer HP Photosmart Premium Fax e-All-in-One - C410d
Printer HP Photosmart Premium Fax e-All-in-One - C410e
Printer HP Photosmart Premium all-in-One - C309n TouchSmart Web
HP Photosmart Premium e-All-in-One Printer - C310a

Follow the steps outlined in the document below.

http://support.HP.com/us-en/document/c02456650

Tags: HP Printers

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