Scanning and printing on HP Officejet J3680

Every time I have print or scan a document from my HP OfficeJet J3680 all-in-one, it shows a line up and down all through the page. I tried to go to Setup, options, clean cartridge and also the alignment, but it has not solved the problem.

How could clean this line, to fix the problem?

Here is a link to a document, as described: https://docs.google.com/fileview?id=0By38-yYWo0qpOTI4MjMxYzUtMjEzYS00MzczLTg1MjYtMTYzYjU0Mjk3OGQ2&hl...

He improved a lot after cleaning, but it still has a thin line on which won't go away with the cleaning.  I will try during the day. Thank you!

Tags: HP Printers

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