scanning color photos come out blank and blach k

My scanner is an all-in-one photosmart 5520 and when I scan color photo they come out black and white.

I am a pensioner and not very computer but think it must be something to do with settings, can someone please help. Thanks a lot Shirley01

You must have somehow set it or choose a mode that is black and white only. How do you scan? Computer or printer with the ' scan to '? If from the computer, which is the type selected? If the printer are you scan a document or photo, pdf, pdf seachable etc? If of course, change the setting and see if the colors come out?

Tags: HP Printers

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