Scanning color Photosmart 7520 question

Hello. I've seen a number of posts in the forums on this printer do not scan in color and have already tried a hard reset and were also in the HP utility.

The problem is that the printer will not scan in color, either by using the document feeder, or when I manually load pages.

In the HP utility, I did:

1. Select printer

2. Open option "Scan to Computer".

3. choose 'scan tasks.

4. double click on the Document

And that's where it won't.  I don't have an option called "Mode", although I have a menu drop down called "Presets". Nothing in the Presets called color, but there is something called "Photos, graphics, etc. I changed "Last settings used" presets to this photos... option and clicked 'OK' but it does not save it and it's the last settings used when I re - open the window.

Any ideas on that? I have screenshots of utility windows saved on Pinterest to http://www.pinterest.com/pin/338473728219048646/ and http://www.pinterest.com/pin/338473728219048648/

New impressive toufik

I'm glad to hear that the problem is now solved! Thanks for letting me know that you had tried for the troubleshooting steps. Please consider tagging a post here by clicking on the button "Accept as Solution", so others in the community can find our thread too!

Have a great weekend ahead

Tags: HP Printers

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