scanning Officejet 5500 problem

I have an Officejet 5500 and Win 7, 64 bit.  I do not fax mode. All this worked fine until yesterday.  I can print, scan and of the internet, but now when I want to scan to computer I get a message - "No. Scan Option, you need to install or run HP software for the feature. I ran the HP scan utilities and he said that there is a problem with the HP Scanner Twain. I uninstalled the JO 5500 program and then reinstalled and I still have the same problem. Somewhere, he says that maybe it's not a software problem, but a mechanical problem. Can anyone help?

Hello again,

I went to the page "Windows 7 update unable to install the driver." I don't know how I landed on this page, but I followed the instructions to the letter, and I think that it solve my problem.

Thanks for all the help.

Tom aka dog777.

Tags: HP Printers

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