Scanning/printing with envy 4500 problem

We had our combo printer for about 6 months... we had a problem with the printing of our laptop computer after you install the software. When you try to print, the dialog box shows the printer is offline, but it's not. We also have the software installed on our desktop. My question is, we are limited to a single computer for this printer and not both? If so, this is not cool. I have run diagnostics and just, it will not help. I uninstalled the software from the laptop and reinstalled. It worked today, but now I can not scan from my office. What is the problem?

Jack

Hi @radiowizard,

Welcome to the HP Forums!

I see that your HP Envy 4500 printer is indicating that it is in offline mode. According to another post, you run that Windows 7 is that correct? I'm happy to help you with this problem of connection!

This printer has USB connection or wireless connectivity options. If you wireless you can print with several computers, if computer USB and then one at a time.

Please consult this guide, "Printer is off-line" Message appears on the computer and the printer does not print: Windows 7.

Hope this guide clears things up for you and have a wonderful day!

Tags: HP Printers

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