Scanning profiles will not be displayed - Mac OSX 10.5.8 - Photosmart Premium C309g-m [2D516B]
Hello world
I was wondering if someone could get an idea about this problem. I can't use my driver 'HP StudioScan' because the 'profiles' will not load. It goes like this:
- I opened StudioScan HP.
- A window opens that says: "none of the profiles customized for the device selected."
- He invites me to choose the device, what I'm doing.
- But then nothing happens - I am unable to select all profiles or click 'profile settings' or anything like that, so I can't scan.
I tried to remove and reinstall all of the HP software.
It worked all fine until yesterday. I don't know what happened.
It is a separate issue, but I also tried to analyse using ImageCapture in the overview and who says "no device found" and does not give me an option to try to find the device...
Very frustrated! Please help and thanks in advance.
Updated - when I said that I already tried to uninstall, what I actually did was to place the entire Applications HP in the trash and then empty the trash folder. I had not used the real HP uninstaller program. So finally I used HP uninstaller and now it works! Yay! Thank you!
Tags: HP Printers
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Hello
I have a PC with Windows Vista Home version 6 service pack 1 for her, a connected HP Photosmart Premium C309g-m wireless printer, my work of connection Wi - Fi and is detected by the printer, but I can not scan anything from the HP Solution Center as it says "HP Photosmart Premium C309g-m is disconnected!
I printed a wireless test page and it works.
Any help will be appreciated!
Thank you
Catherine.
Catherine, looks that you encounter some problems scanning on your computer. To start have you tried completely removing the softwware and put it back in place for drivers on the HP site downloads? Here's how I'd do...
First of all, if you use a USB cable, be sure to remove it (it's important). Do not plug it in again until the software instructs you. Through devices and printers, programs and features and issues Device Manager and make sure that all copies, files, and programs related to the printer are removed. As indicated, and then restart the computer.
In the menu START menu type "%temp%" and press ENTER. Here, I want you to press Ctrl + A, and press DELETE. Some files you cannot delete them, ignore these files and delete the majority that allows it to.
Download this file and if the option to use the full setting software.
http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&DLC=en&LC=en&product=3793676&
Install and let me know the result!
Have a great day!
-Spencer
PS I recommend to try installing the printer via the USB cord and an Ethernet cord if this does not work wireless, to test methods of communication. Let me know which, if any, works.
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· What exactly happens when you try to run the system scan, you get an error message? What is the exact error message?
Method 1:
You can create a password for your account and then checks to see if you are able to run the SFC scan on the system. Follow the following steps to create a password for your account.
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Thahaseena M
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