Scanning to a PDF file

My 5520 printer will not print to a PDF file.  At the same time, I had an icon on my desktop and could choose to print to a PDF file that would appear on my desktop.  I had to download something HP to the printer and after that the icon dissappeared download and I cannot scan to PDF.  I tried to print to PDF using the icons on the printer, but I cannot print on the computer and an error message saying something about software is not on the computer.  I downloaded a driver from HP and used my installation to resetup the printer CD to nothing does not.

Printer is a HP Photosmart 5520, serial No. [thank you for visiting the Forums from HP Support. I'm sorry to inform you that your message needs some changes to remove personal information].
and I have Windows 8.1, 64-bit computer.

Help would be appreciated.

Hello dennis110339,

Welcome to the Forums of HP Support!

Regarding the question on the Photosmart 5520 is not unable to print or scan, I want to help. Since you have Windows 8.1, I would suggest running printing HP and Scan Dr.

Let me know the results of printing and scanning Dr, what passes, falls down, take the test print print, etc..

Also, how the printer is connected to the computer, USB or wireless?

See you soon,.

Tags: HP Printers

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