Screen black with visible only mouse - SafeMode or normal won't start.
When I turn on my computer, all I get after the dell screen is a black screen with only the mouse visible. The mouse moves. I ran the diagnostic test Fn/F8 and everything comes back normal. I have the data I prefer not to lose. I tried normal and safe mode and all I get is the black screen.
Help!
Hi Arborne,
Are a. When you facing this problem?
B. recent changes made on your computer?
C. do you receive any error when starting?
I recommend these steps.
Step 1
Startup Repair is a Windows Vista recovery tool that can fix certain problems, such as system files missing or damaged that may prevent Windows from starting correctly. When you run the Startup Repair, it scans your computer for the problem and then tries to fix it so that your computer can start correctly.
1 boot from theDVD
2. Select the language
3. click on "repair your computer" on the install now screen
4. click Next in the System Recovery Options screen
5. click on Startup Repair
6 follow the instructions on the screen.
Restart the computer and see if you manage to boo on the desktop. If the problem persists, try Method 2.
See this link for more information.
Startup Repair
http://support.Microsoft.com/kb/925810
If this step does not help then try step 2.
Step 2
Perform a system restore on your computer offline.
1 boot from the DVD
2. Select the language
3. click on "Repair your computer" on the install now screen
4. click Next in the System Recovery Options screen
5. click on system restore.
6. choose the date that you want to restore
See this link for more information.
A Windows Vista computer that has a partition to the Windows recovery environment (Windows RE) is not restored successfully using Windows complete PC Backup and Restore
http://support.Microsoft.com/kb/946010
Previous post: the result.
Bindu S - Microsoft Support
[If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer, or relatively useful, you help others find the answer more quickly.]
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Only, I get a screen blue with the Dell logo on it and no office mouse pointer or even.
is a public forum so never post private information such as numbers of mail or telephone!
Ideas:
- You have problems with programs
- Error messages
- Recent changes to your computer
- What you have already tried to solve the problem
Check with Dell to see if there is a disc of diagnosis of material that you can download or order for your computer to test and see why it is not booting. Also check the LEDs on the front that can display a code error, or for a series of beeps which may indicate an error code.
"Arlingtonal" wrote in the new message: * e-mail address is removed from the privacy... *
* Remember - this *.
I get a screen blue with the Dell logo on it and no office or even the mouse pointer.*
is a public forum so never post private information such as numbers of mail or telephone!
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* You have problems with programs
* Error messages
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Won't start at all. just a black screen. Only the satrts upward on safe mode
Won't start at all. just a black screen. Only the satrts upward on safe mode
Restore point:
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Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.
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NeoSmart containing the content of the Windows Vista DVD 'Recovery Centre', as we refer to him. It cannot be used to install or reinstall Windows Vista, and is just a Windows PE interface to recovering your PC. Technically, we could re-create this installation with downloadable media media freely from Microsoft (namely the Microsoft WAIK, several gigabyte download); but it is pretty darn decent of Microsoft to present Windows users who might not be able to create such a thing on their own.
Read all the info on the website on how to create and use it.
http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/
ISO Burner: http://www.snapfiles.com/get/active-isoburner.html
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