Screen frozen to stop down

I have a Compaq Presario CQ61 - 312SA Notebook PC running windows 7. I stopped it the other day, but the screen has frozen and it is now fixed on "forest operations off the coast. I tried to take out the battery and put it, I let the battery go dead and left on for hours but nothing seems to work. The mouse icon does not appear, and I have no options to click or choose anyway. When the battery has been cut and I turned it back on I countinued with system reset as it was my only option. This then displays a page recovery system which then returned on logging off the screen. The small blue icon turns as if it is doing something but it's been like this for 3 days now so I don't know that he could not yet be disconnected. If anyone has any ideas or advice on what could be wrong or what I can do about it, they would be greatly appreciated. Thank you

Hello Clara.

I understand that your computer is stuck on logging off screen is that correct? I will do everything I can to help with this question.

Just to make sure that if you remove the battery and take completely all power away from him and then place the battery back in and turn it on, it automatically go back to the same screen? Just try to get 100% of the details of your problem, please answer as soon as possible.

Thank you

Tags: Notebooks

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