Screen goes black when you use the computer - Vista



If the computer is running in safe mode, then start in safe mode and perform a clean boot to verify if a third party program or service is the cause of the problem.

Step 1:
Start your computer in safe modeand try to perform a system restore, safe mode.

Check out these links for more information about the system restore:

Step 2:
Try to put the system in a clean boot.

Refer to this article for help:
How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:

Steps to perform a clean boot:
a. click the ORB start on your desktop
b. type msconfig in the search box and press ENTER.
If you are prompted for an administrator password or a confirmation, type the password, or click on continue.
c. in the general tab, click Selective startup.
d. under Selective startup, clear the check box load startup items.
e. click on the Services tab, select the hide all Microsoft Services check box and then click Disable all.
f. click OK.
g. When prompted, click on restart.

NOTE: Please check that you start your computer in normal mode when you are finished troubleshooting. Followstep 7 of the article mentioned above.

Kind regards
Afzal Taher-Microsoft Support.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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