Screen is not updated running Webex

I use firefox 22 and using Webex One-Click on the desktop

Everything works fine and I am able to view sharing very well, but when I share my screen that I will meet a number of problems of editing screen.

Drop-down menus on any website will not work.

     When clicking on a drop down menu, often you will see a border or outline of where box would be but no selections are available.  After waiting for ~10 seconds the selections become visible.

When I stop screen sharing is frozen white and I need to put an end to firefox and restart.

I'm not using the webex for firefox plugin, and firefox is the only browser in this case. IE, Chrome, both work fine. This happens on
2 personal laptops both running windows 7 64
1 laptop running Windows 7 32

Hello

Try disabling graphics hardware acceleration. As this feature has been added to Firefox, it has gradually improved, but there are still some problems.

You will have to perhaps restart Firefox for it to take effect, so save any work first (e.g. you compose mail, documents online that you are editing, etc.).

Then perform the following steps:

  • Click on the orange top left Firefox button, then select the 'Options' button, or, if there is no Firefox button at the top, go to tools > Options.
  • In the Firefox options window, click the Advanced tab, and then select 'General '.
  • You will find in the list of parameters, the checkbox use hardware acceleration when available . Clear this check box.
  • Now restart Firefox and see if the problems persist.

In addition, please check the updates for your graphics driver by following the steps in the following knowledge base articles:

This solve your problems? Please report to us!

Thank you.

Tags: Firefox

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