Screen problem touchscreen blackBerry Smartphones BlackBerry Storm2 9550

Hello!

I am a Sri Lanakan. Last week, I bought a Blackberry Storm2 9550 used, eBay (from a seller of e. u.). All the functions work fine except the touch screen. Can press on the touchscreen. (edges and around the screen) But he get caught suddenly, and also when am pressing an icon, phone highlights another icon. (as axample, when am pressing contacts in the home screen, phone highlights two contacts and sms). As I suppose, at this time there the phone detects it as multi touch and so I can't support what either. When am reset (battery pull) the phone, it solves the issue for a few minutes or hours, subsequently faced the same question.

I tried to fix it by putting a piece of paper to the battery cavity, but nothing has changed.

My storm is an unlocked phone (Comes to Verizon, but later unblocked), which is running version 5 software. ...... . 713 fact in Mexico 5.

I want also to the last update available for my phone and how to update.

madhava909 wrote:

You have other ideas on my problem touch screen? This is the main question, I want to solve as soon as possible. Do I need to fix it with a spacialist? Is it a hardware failure or a software? He solved by upgrading my version of software or restore to the factory settings.

None of these remedies could work. Without practice, it is impossible for me to know anything 100%. The best advice I can give you is to upgrade your operating system to the latest version (. 1015). It could very well be that, as a device, it was damaged by the previous owner and it will never work for you. As I say, it is impossible to tell at this distance-internet.

madhava909 wrote:

What is the meaning of the hard reset? It is equal to pull the battery?

In my opinion, Yes, but there are others in the world who think differently. The best reference is the official:

  • KB02141 How to reset a BlackBerry smartphone

Most of us who have dealt with this for awhile understand that power should be turned on when you pull the battery.

madhava909 wrote:

What is the meaning of the hard reset? It is equal to pull the battery? It will solve my problem?

Once again, it's impossible to say at this internet distance.

madhava909 wrote:

Hereby, I have attached an image. Please answer those as well.

The first (top right) is the GPS indicator... I do not exactly remember what icon the way that... I suggest that get you the the user guide for your BB from here:

The other appears only if your carrier has eliminated an update wireless for you. You say that it is the "best way" for you... I would add that this is the MOST DANGEROUS way. You see, via this method update, on the device of data backup is taken, that is rendered after the update (the update effectively wipe everything). This backup is a file use 1... If something is wrong in the upgrade process, all your data is lost forever. The update method that I gave you is the best method that 1) it tells you first take a manual backup and 2) the process itself will also take another backup... and both of these backup files are stored on your PC and can later serve as a source of food since they are not 1-use files.

madhava909 wrote:
Pls send me a link if you can, to download the latest update.

You have already the link... it's in the instructions I have given to perform the update... This is the portal of official download for all carriers. Simply, you browse to the carrier of your choice and download their bundle of BONES for your model number.

You can also benefit from this:

And also the public KB that I often mention... they are fully searchable by you... you don't need do me research for you:

Tags: BlackBerry Smartphones

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